Getting 503 error in AEM 6.5 publishers , authentication support missing

[AkashCh2]

Hello Everyone,

I am using AEM 6.5 , in one of the publishers I am getting 503 error, I try to restart the aem service but no luck.
To fix the issue I try to delete below path but not working

crx-quickstart/repository/segmentstore/repo.lock

crx-quickstart/launchpad/felix/cache.lock

crx-quickstart/repository/index

crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit

Can anyone please help me to get back my server?

Error:

Log deatails :

07.05.2024 10:25:38.777 *INFO* [pool-10-thread-1] org.apache.felix.systemready Service [3752, [org.apache.felix.systemready.SystemReady]] ServiceEvent REGISTERED
07.05.2024 10:25:48.808 *ERROR* [qtp1179082515-65] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
07.05.2024 10:25:48.808 *ERROR* [qtp1179082515-65] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.
07.05.2024 10:26:30.283 *WARN* [sling-default-2-health-com.adobe.granite.queries.impl.hc.QueryLimitsHealthCheck] com.adobe.granite.queries.impl.hc.QueryLimitsHealthCheck Could not retrieve QueryEngineSettings MBean.
07.05.2024 10:26:30.290 *INFO* [sling-default-5-health-com.adobe.granite.queries.impl.hc.QueriesStatusHealthCheck] com.adobe.granite.queries.impl.hc.QueriesStatusHealthCheck Could not retrieve QueryStats MBean.
07.05.2024 10:26:48.825 *ERROR* [qtp1179082515-64] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
07.05.2024 10:26:48.825 *ERROR* [qtp1179082515-64] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.

[ptanneru]

1. Stop the running AEM instance.
2. Navigate to <AEM_INSTALL_DIR>/crx-quickstart/launchpad/config/org/apache/sling/jcr
3. Delete all the files in the directory.
4. Restart the AEM instance

rm -rf <AEM_INSTALL_DIR>/crx-quickstart/launchpad/config/org/apache/sling/jcr/*

[AkashCh2]

I tried but, same error

[Bhuwan_B]

@AkashCh2 Check this article for your issue.

https://medium.com/@arjunmat/aem-gotchas-503-authenticationsupport-service-missing-bbf0dfcbcce9

[AkashCh2]

Page not found 404, link is not working

[EstebanBustamante]

Hi

Please try the solution of this thread: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/503-error-authenticationsu...

Hope this helps

[Sudheer_Sundalam]

@AkashCh2 ,

Please go through this blog post:
https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-blogs/how-i-resolved-http-...

[kautuk_sahni]

@AkashCh2 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.