Getting 503 error in AEM 6.5 publishers , authentication support missing | Community
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A
AkashCh2
Level 2
May 7, 2024

Getting 503 error in AEM 6.5 publishers , authentication support missing

  • May 7, 2024
  • 4 replies
  • 1582 views

Hello Everyone,

I am using AEM 6.5 , in one of the publishers I am getting 503 error, I try to restart the aem service but no luck.
To fix the issue I try to delete below path but not working

crx-quickstart/repository/segmentstore/repo.lock

crx-quickstart/launchpad/felix/cache.lock

crx-quickstart/repository/index

crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit



Can anyone please help me to get back my server?

Error:

 


Log deatails :

07.05.2024 10:25:38.777 *INFO* [pool-10-thread-1] org.apache.felix.systemready Service [3752, [org.apache.felix.systemready.SystemReady]] ServiceEvent REGISTERED
07.05.2024 10:25:48.808 *ERROR* [qtp1179082515-65] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
07.05.2024 10:25:48.808 *ERROR* [qtp1179082515-65] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.
07.05.2024 10:26:30.283 *WARN* [sling-default-2-health-com.adobe.granite.queries.impl.hc.QueryLimitsHealthCheck] com.adobe.granite.queries.impl.hc.QueryLimitsHealthCheck Could not retrieve QueryEngineSettings MBean.
07.05.2024 10:26:30.290 *INFO* [sling-default-5-health-com.adobe.granite.queries.impl.hc.QueriesStatusHealthCheck] com.adobe.granite.queries.impl.hc.QueriesStatusHealthCheck Could not retrieve QueryStats MBean.
07.05.2024 10:26:48.825 *ERROR* [qtp1179082515-64] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
07.05.2024 10:26:48.825 *ERROR* [qtp1179082515-64] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.

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4 replies

PhaniRajuTanneru
PhaniRajuTanneru
Level 2
May 8, 2024
  1. Stop the running AEM instance.
  2. Navigate to <AEM_INSTALL_DIR>/crx-quickstart/launchpad/config/org/apache/sling/jcr
  3. Delete all the files in the directory.
  4. Restart the AEM instance

rm -rf <AEM_INSTALL_DIR>/crx-quickstart/launchpad/config/org/apache/sling/jcr/*

    A
    AkashCh2Author
    Level 2
    May 8, 2024

    I tried but, same error

      Bhuwan_B
      Community Advisor
      Bhuwan_BCommunity Advisor
      Community Advisor
      May 9, 2024

      @akashch2 Check this article for your issue.

      https://medium.com/@arjunmat/aem-gotchas-503-authenticationsupport-service-missing-bbf0dfcbcce9

       

        EstebanBustamante
        Community Advisor and Adobe Champion
        EstebanBustamanteCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        May 8, 2024

        Hi

         

        Please try the solution of this thread: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/503-error-authenticationsupport-service-missing-cannot/td-p/189526

         

        Hope this helps

        Esteban Bustamante
          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          May 16, 2024

          @akashch2 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

          Kautuk Sahni
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