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SOLVED

503 error - AuthenticationSupport service missing. Cannot authenticate request.

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Level 2

I uninstalled LiveCycle from my windows machine and restarted it. Now when I try to start CQ6 I get this error when trying to load up any page. Even http://localhost:4502

Problem accessing /. Reason:

    AuthenticationSupport service missing. Cannot authenticate request.

I see the following in my error.log

01.05.2015 22:27:24.577 *ERROR* [FelixStartLevel] com.adobe.granite.repository.impl.SlingRepositoryManager start: Uncaught Throwable trying to access Repository, calling stopRepository() java.lang.IllegalStateException: Segment 55c759a2-2ced-4d9e-af48-45209e6aa829 not found at org.apache.jackrabbit.oak.plugins.segment.file.FileStore.readSegment(FileStore.java:541) at org.apache.jackrabbit.oak.plugins.segment.SegmentTracker.getSegment(SegmentTracker.java:106) at org.apache.jackrabbit.oak.plugins.segment.SegmentId.getSegment(SegmentId.java:97) at org.apache.jackrabbit.oak.plugins.segment.Record.getSegment(Record.java:68) at org.apache.jackrabbit.oak.plugins.segment.MapRecord.getEntry(MapRecord.java:138) at org.apache.jackrabbit.oak.plugins.segment.MapRecord.getEntry(MapRecord.java:170) at org.apache.jackrabbit.oak.plugins.segment.SegmentNodeState.hasChildNode(SegmentNodeState.java:326)

 

How can I resolve this? I can't even access any pages! 

1 Accepted Solution

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Correct answer by
Community Advisor

Check whether your Apache Sling Authentication Service Bundle is active or not. You can check at localhost:4502/system/console/bundles, if it is not active then try to activate it manually.

If the bundle is active and you still get the issue then other solution is to re-index your repository.

Refer to following article for How to re-index AEM Repository: http://www.wemblog.com/2011/12/how-to-rebuild-index-in-cq5-wem.html

View solution in original post

4 Replies

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Correct answer by
Community Advisor

Check whether your Apache Sling Authentication Service Bundle is active or not. You can check at localhost:4502/system/console/bundles, if it is not active then try to activate it manually.

If the bundle is active and you still get the issue then other solution is to re-index your repository.

Refer to following article for How to re-index AEM Repository: http://www.wemblog.com/2011/12/how-to-rebuild-index-in-cq5-wem.html

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Level 4

Hello Team,

I am facing exactly same problem as above. I am thinking to re--index my repository but I am unable to access crx/de..It says service unavailable.

How do I move forward ?

Thanks,

Vish

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Employee

Hi,

the error is a symptom of a problem in your repository. Most likely during startup there was an exception much earlier, if you find the original exception, it will help you determine the root cause.

Regards,

Opkar