Email notification template can't be changed for workflow notification

[Former Community Member]

I need to change email notification, while the workflow is start. I have changed the email template in /etc/workflow/notification/email/default/en.txt. But the email content is not changed, it still send the default email.

And now when I start workflow, I don't even get the email notification even though I checked "notify via email" option.

Anyone facing the same issue ?

Please help

[kautuk_sahni · Accepted solution]

Hi Rad

The process of customizing Template for Workflow notification is same as mentioned by you.

For more clarity I will mention briefly the steps to do so.

In CRXDE, open the en.txt file located below the /etc/workflow/notification/email/default node.

Modify the file to your needs.

Save the changes.

Precaution

The template needs to have the following format:

subject=<text_1>
header=<text_2>
message=<text_3>
footer=<text_4>

Where <text_x> can be a mix of static text and dynamic string variables. Each line of an <text_x> needs to be ended with a backslash (\), except the last one: the absence of the backslash indicates the end of the <text_x> string variable. More information about the template format can be found in the javadocs of the Properties.load() method.

Reference Article: - https://docs.adobe.com/docs/en/cq/5-6-1/administering/notification.html

Option 2

We can create an AEM workflow steps that can send email messages.Here we create an OSGI bundle, which will help us in sending the email.

//Code Snippet

public void execute(WorkItem item, WorkflowSession wfsession,MetaDataMap args) throws WorkflowException {

    //Declare a MessageGateway service

    MessageGateway<Email> messageGateway;          

    //Set up the Email message

    Email email = new SimpleEmail();   

    //Set the mail values

    String emailToRecipients = "tblue@nomailserver.com";

    String emailCcRecipients = "wblue@nomailserver.com";

    email.addTo(emailToRecipients);

    email.addCc(emailCcRecipients);

    email.setSubject("AEM Custom Step");

    email.setFrom("scottm@adobe.com");

    email.setMsg("This message is to inform you that the CQ content has been deleted");

    //Inject a MessageGateway Service and send the message

    messageGateway = messageGatewayService.getGateway(Email.class);

    // Check the logs to see that messageGateway is not null

    messageGateway.send((Email) email);

}

}

To execute option 2, please refer to the article covering step by step above stated.

Reference Article: - https://helpx.adobe.com/experience-manager/using/creating-custom-aem-workflow-steps.html

I hope this will solve your problem.

Thanks and Regards

Kautuk Sahni