Copy paste components from one page to the other is not working

[pradheep]

We recently upgraded from AEM 6.2 to 6.4 and since then copying and pasting the components from one page to the other is not working. Is that a product issue or do we need to make changes from our end?

Service Packs installed: SP-4

[hamidk92094312]

1. Can you clarify if you are using touch UI view or classic UI view ?

2. Is this happening for custom components or OOTB components ?

3. I am assuming you have been able to perform this task in the past so you have proper permissions over pages/contents (?)

[Jaideep_Brar · Accepted solution]

For 6.4, this is fixed in SP6(Internal Ticket) which will be released on September 19th

Internal ticket for reference: CQ-4256019

[1] Adobe Experience Manager Help | AEM maintenance releases roadmap

[Vish_dhaliwal]

Hello,

After pasting the component to the destination page, you must refresh the page.

This is documented here :

ClassicUI -- https://helpx.adobe.com/experience-manager/6-4/sites/classic-ui-authoring/using/classic-page-author-...

TouchUI -- https://helpx.adobe.com/experience-manager/6-4/sites/authoring/using/editing-content.html#EditConfig...

There is an improvement request around this: CQ-4256019 which is planned to be released in 6.4.6.0.

Regards,

Vishu

[pradheep]

1. Can you clarify if you are using touch UI view or classic UI view ? - We are using Touch UI

2. Is this happening for custom components or OOTB components ?- It is happening for custom components

3. I am assuming you have been able to perform this task in the past so you have proper permissions over pages/contents (?)- Yes, we are able to perform in AEM 6.2. After the migration the component is not showing up until I refresh the page. I have permissions to manipulate on content.

[hamidk92094312]

Then Its most likely caused by the known issue referenced by JaideepBrar above since you have the proper permissions and have been able to perform the same in older versions.