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classification importer error

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Hi,

 

I keep getting an error when manually trying to import a file. The format for the file is correct because my colleague is able to upload it but I just keep receiving this error:

 

There was a problem importing your file. Please try again later or use an FTP account to import your data.

 

Is there a permission issue or something? I've tried to upload a different time to my colleague so not sure why I keep seeing that error.

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