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SOLVED

Chat Tool For AEM

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Level 2

I have to implement chat functionality in AEM. Can anyone help me to analyze which chat tool support best result for AEM.

1 Accepted Solution

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Correct answer by
Administrator

Hi 

I do not think so AEM have OOTB for chat component.

Option 1:-

But Livefyre can help you with this:-

Link:- https://answers.livefyre.com/developers/cms-plugins/livefyre-for-adobe-experience-manager/adobe-expe...

// Using Livefyre apps including Chat, Maps, Galleries and Media Walls.

 

Option 2:-

You can very easily integrate 3rd party chat tools on AEM.

It is as simple as adding their JavaScript to the page.

Link:- https://www.tawk.to/

Link:- https://www.purechat.com

Link:- http://helpcenterlive.com/

 

I hope this will help you.

~kautuk

View solution in original post

0 Replies

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Level 10

Hello,

Thanks for stopping by the Marketing Cloud community. Questions around AEM will be best answered in the AEM section of our community. You can reach the AEM section at the following link 

http://help-forums.adobe.com/content/adobeforums/en/experience-manager-forum.html

Thank you,

Jantzen

Avatar

Correct answer by
Administrator

Hi 

I do not think so AEM have OOTB for chat component.

Option 1:-

But Livefyre can help you with this:-

Link:- https://answers.livefyre.com/developers/cms-plugins/livefyre-for-adobe-experience-manager/adobe-expe...

// Using Livefyre apps including Chat, Maps, Galleries and Media Walls.

 

Option 2:-

You can very easily integrate 3rd party chat tools on AEM.

It is as simple as adding their JavaScript to the page.

Link:- https://www.tawk.to/

Link:- https://www.purechat.com

Link:- http://helpcenterlive.com/

 

I hope this will help you.

~kautuk

Avatar

Employee

Most live chat tools on the market focus on being easy to add to any web site by making integration client side, often just having to include a javascript library on the page and then placing an empty div and some inline javascript on the page. Generally you have to add the javascript library to either one of your existing client libraries or into the head of your files, and then have a component in the page that handles printing out the inline javascript and empty div.

 

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Level 1

Here is my finding on livefyre.

I confirmed with adobe product Team that livefyre, its public chat and not private chat one to one. it does not meet the requirement.

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Level 3

One solution is to look at using a message service such as Amazon SQS - AmazonSQS (AWS SDK for Java - 1.11.665)