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SOLVED

Campaign Client Console Error

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Level 1

We are facing issue in Adobe Campaign Classic email when trying to synchronize. There is no issue when we create email from scratch but found issue while copy pasting it. I found release notes https://experienceleague.adobe.com/docs/experience-manager-65/release-notes/service-pack/6.5.6.html?... where it is fixed but still we are facing it in AEM 6.5.11. Please help if someone came across the similar problem

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @raman_mehta90,

Though I did not had a much chance to work on Campaign Email's but faced this similar issue - attached the thread here [0]:

  • The campaign-property-modification-service is a service user which is used for modifying properties of campaign newsletter on copy and paste function.
  • This user campaign-property-modification-service should have read and modify permissions on the content folder.
  • If it doesn’t have read and modify permissions on the content folder, it can’t clean up the cq:acLinks and cq:acUUID properties of the copy-pasted site template.

After providing the necessary permissions to user, the properties will be cleaned up.

For more details please check article [1].

[0]: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-campaign-email/td-p/45...

[1]: https://experienceleague.adobe.com/docs/experience-cloud-kcs/kbarticles/KA-19344.html%3Flang%3Dsv 

Hope that helps!

Regards,
Santosh

 

View solution in original post

1 Reply

Avatar

Correct answer by
Community Advisor

Hi @raman_mehta90,

Though I did not had a much chance to work on Campaign Email's but faced this similar issue - attached the thread here [0]:

  • The campaign-property-modification-service is a service user which is used for modifying properties of campaign newsletter on copy and paste function.
  • This user campaign-property-modification-service should have read and modify permissions on the content folder.
  • If it doesn’t have read and modify permissions on the content folder, it can’t clean up the cq:acLinks and cq:acUUID properties of the copy-pasted site template.

After providing the necessary permissions to user, the properties will be cleaned up.

For more details please check article [1].

[0]: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-campaign-email/td-p/45...

[1]: https://experienceleague.adobe.com/docs/experience-cloud-kcs/kbarticles/KA-19344.html%3Flang%3Dsv 

Hope that helps!

Regards,
Santosh