Brand Portal : How to avoid users can request Access

[JensOlesen]

We just launched Brand Portal, and are having a process to have users onboarded via our HelpDesk

But users keep requesting access via brand portal, even though we disabled that option in Brand Portal setup

The "request access" link is hidden on the login screen, but if they try to sign up, creating adobe id etc, they end up in the Request access to Brand Portal screen.

Any way to prevent that ?

[Singaiah_Chintalapudi · Accepted solution]

That seems to be a custom one. The better way would be creating a ticket with Adobe. Have you followed below to disable request access?

https://experienceleague.adobe.com/docs/experience-manager-brand-portal/using/admin-tools/access-con...

Allow Users to Request Access

Administrators can allow the organization users to request access to Brand Portal from the welcome screen. However, administrators need to enable the Allow Users to Request Access configuration so that request access link appears on the welcome screen.

To allow organization users to request access on Brand Portal, administrators need to:

1. Select the AEM logo to access administrative tools, from the toolbar at the top.
2. From the administrative tools panel, select Access to open Access Settings page.
3. Enable the Allow Users to Request Access configuration.
4. Save the changes.
5. Logout to let the changes take effect.

[JensOlesen]

THanks for switft reply. We did follow the documentation and disabled that people can request access. The link also disappear from the login page as described in the documentation. However if people e.g. click the sign in button, then create an Adobe ID account, they are actually ending up at the request access page anyway, even though it was disabled in config. It sounds like a good idea to create a ticket, it could be a bug/oversight in Brand Portal that Adobe needs to fix

[Singaiah_Chintalapudi]

Agree. It's better to create a support ticket and guess this is a bug.

[BrentHat]

Is this still a bug? I was able to request access to our company's Brand Portal even though we have not enabled that feature in the admin > access view.

[JensOlesen]

Yes, atleast for us.

We gave up trying to fix it. So we have 1-10 users pr. day that end up in this request access screen and that result in frustration for them

Back when i posted this, we also created ticket to Adobe Support.

That ended up in an internal ticket called '#ASSETS-7194   but we never heard if it was solved, but we can see the problem is still there

[BrentHat]

What a shame! We've got a ticket in too now. Maybe we'll have better luck.

The best-case-scenario would be the ability to control the response when an external user tries to login - e.g. a message that directs them to a predetermined process. In lieu of that, we just need it turned off!