AEM 6.5 inbox is taking long time to load

[Johann_Lu]

Even there are few items in inbox, it still needs a lot of time to load the page, spending about 10sec even more loading the page. How can I solve this problem? Are there any good ideas?

[aanchal-sikka]

@Johann_Lu 

Please cross-check via Admin credentials, if there are a lot of running workflows. It might be taking time during filtering. If yes, please considering purging workflows instances that the no longer needed.

[Johann_Lu]

I know. I just use the admin credential to check it. But the inbox loads slowly even few items.

[AMANATH_ULLAH]

@Johann_Lu 

Can you mention the Service pack version on which you are facing the issue

Also can you share if any errors from browser console and error.log faced while accessing inbox

[Johann_Lu]

6.5.9