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AEM 6.2 Touch UI RTE: Text field becomes read-only while editing

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Level 2

I'm having issues with an RTE component in Touch UI. In dialog view, whenever I click outside of the text area, the entire field becomes read-only and I am unable to edit anything. The only way to edit the text is to close out of the dialog and go back in. The same thing happens when I click the Source Edit button (meaning I am completely unable to ever edit the HTML source; it becomes read-only as soon as I click the button).

In in-place editing, a similar thing happens where, when I click Source Edit, it just saves the component and closes out of the full-screen view.

Is this a known issue? Any help would be greatly appreciated.

1 Accepted Solution

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Correct answer by
Level 7

Hi Mark,

I am not able to replicate the issues you are facing.

You can go through the doc related to the Rich Text Editor here below

https://docs.adobe.com/docs/en/aem/6-2/administer/operations/page-authoring/rich-text-editor.html

There is the helpx article related to Rich Text Editor,you can check here below

https://helpx.adobe.com/experience-manager/using/configure-touchui-rte.html

Thanks,

Techaspect Solutions.

http://www.techaspect.com/

View solution in original post

8 Replies

Avatar

Correct answer by
Level 7

Hi Mark,

I am not able to replicate the issues you are facing.

You can go through the doc related to the Rich Text Editor here below

https://docs.adobe.com/docs/en/aem/6-2/administer/operations/page-authoring/rich-text-editor.html

There is the helpx article related to Rich Text Editor,you can check here below

https://helpx.adobe.com/experience-manager/using/configure-touchui-rte.html

Thanks,

Techaspect Solutions.

http://www.techaspect.com/

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Level 10

Try on a fresh install of AEM - I have never seen this issue. I suspect issue is with your environment.

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Level 2

Interestingly, when I tried accessing it on a different computer, this issue did not exist. Both were Windows 10 PCs (tried on Firefox and Chrome). Very strange, but I guess not a problem anymore as long as I use the other PC.

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Level 3

Hi Mark,

If your laptop has a touch screen enabled. Please disable and give a try.

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Employee

Hi,

If you are having issues only on windows 10 laptops.

Then See https://docs.adobe.com/docs/en/aem/6-3/release-notes/known-issues.html#Rich Text Editor

On Windows 10 laptops

in Chrome for AEM 6.2,

The Chrome flag 'Enable Touch Events' under 'chrome://flags/' must be set to 'Disabled' to avoid breaking various functionalities of RTE.

For Firefox

Type about:config in your browser and click the accept button

Search for dom.w3c_touch_events.enabled

Please set it to 0, to disable it.

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Level 2

Thank you! This solved it and should be marked as the correct answer.

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Employee

thanks for update. Glad i could help.