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paulh19026357
paulh19026357
July 13, 2017
Solved

How do I raise a support ticket

  • July 13, 2017
  • 3 replies
  • 12606 views

Trying to navigate adobe.com to raise a support ticket

Looks like  NPR-14742: Hotfix for CQ-74439 has introduced a regression.

I have and Adobe ID AFAICS, I'm logged in to be able to send this message.  but if I click

Contact and support information for Adobe Marketing Cloud.

Create a support ticket

It pops up

https://daycare.day.com is requesting your username and password. The site says: “Adobe AEM CQ Support Portal - please use your Adobe ID credentials to login”

and will not accept my Adobe ID.

Any chance I can raise a ticket by email?

[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product-specific, support forum by a moderator]

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    Best answer by vmehrotr

    Do you have access to daycare? It looks like no. You can drop an email to cuscare@adobe.com to get daycare access granted to be able to log tickets. Please see Accessing the AEM Support Portal

    For now, could you briefly summarize your issue?

    3 replies

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    July 13, 2017

    MC Stuff​ can you please look at this one!!

    ~kautuk

    Kautuk Sahni
    V
    Adobe Employee
    vmehrotrAdobe EmployeeAccepted solution
    Adobe Employee
    July 13, 2017

    Do you have access to daycare? It looks like no. You can drop an email to cuscare@adobe.com to get daycare access granted to be able to log tickets. Please see Accessing the AEM Support Portal

    For now, could you briefly summarize your issue?

    V
    Adobe Employee
    vmehrotrAdobe Employee
    Adobe Employee
    July 13, 2017

    Reading the problem statement - Looks like  NPR-14742: Hotfix for CQ-74439 has introduced a regression.

    It is not clear what CFP are you on?

    This issue was fixed in AEM 6.1 SP2 CFP6. Did you try with latest CFP i.e CFP10 available?

    Adobe Experience Manager Help | Release Notes: AEM 6.1 Cumulative Fix Pack

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