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SOLVED

Adobe ID is not linked with your Adobe Experience Cloud solution accounts

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Level 1

Hi,

 

Today I would like to get AEM SDK but I met below exceptions:

 

It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support.

 

Can one help tip that how to link for it, thanks~

1 Accepted Solution

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Correct answer by
Community Advisor

@adanbreak 

Login with your Organization email and make sure your account is Company not Personal account.

Screenshot 2021-02-02 at 9.54.49 AM.png

{Edit: Thought I have added this} Write a mail to spphelp@adobe.com from company mail id.

If you are still facing issue, check with your Organization.

View solution in original post

6 Replies

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Correct answer by
Community Advisor

@adanbreak 

Login with your Organization email and make sure your account is Company not Personal account.

Screenshot 2021-02-02 at 9.54.49 AM.png

{Edit: Thought I have added this} Write a mail to spphelp@adobe.com from company mail id.

If you are still facing issue, check with your Organization.

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Level 1

How do you switch from a personal accounts to a company account? By accident i made a personal account with my company address

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Level 1

I have personal account only with this issue. How can I approach the support from adobe directly

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Level 4

That's under the control of Admin @CatherineWe 

If your Organization account is configured with SSO under admin console. Than the account will be registered as Federated ID and you can use "Company or School".
If SSO not configured all ID's by default registered as "Adobe ID(identity type)" and you will have to login via personal.

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Level 1

why is this sooo darn complicated i just want to link accounts?