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SOLVED

Adobe Experience Admin console login issue

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Level 1

Hey there,
I am trying to login in admin console and I am not able to login in admin can you please help me
https://adminconsole.adobe.com/overview
I am getting bellow attachment error

 

Sugney_0-1597897513520.png

 

Thanks,
Sugney

1 Accepted Solution

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Correct answer by
Employee Advisor

Hello Sugney,

 

As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

Try to login with a personal account as well as Enterprise account using incognito mode. 

You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

Regards,

Vishu

View solution in original post

4 Replies

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Community Advisor

@Sugney - It's permission issue. Try logging in with your admin account or get the admin access to your current user.

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Level 1

@Nikhil-KumarTrying to logging in with admin account. but I fetching same issue

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Community Advisor
@Sugney , I guess it's something for Adobe folks, try reaching out to someone from Adobe.

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Correct answer by
Employee Advisor

Hello Sugney,

 

As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

Try to login with a personal account as well as Enterprise account using incognito mode. 

You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

Regards,

Vishu