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Best answer by vish.dhaliwal

Hello Sugney,

 

As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

Try to login with a personal account as well as Enterprise account using incognito mode. 

You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

Regards,

Vishu

2 replies

Nikhil-Kumar
Community Advisor
Nikhil-KumarCommunity Advisor
Community Advisor
August 20, 2020

@sugney - It's permission issue. Try logging in with your admin account or get the admin access to your current user.

    S
    SugneyAuthor
    August 20, 2020

    @nikhil-kumarTrying to logging in with admin account. but I fetching same issue

    V
    Adobe Employee
    vish.dhaliwalAdobe EmployeeAccepted solution
    Adobe Employee
    August 25, 2020

    Hello Sugney,

     

    As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

    Try to login with a personal account as well as Enterprise account using incognito mode. 

    You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

    Regards,

    Vishu

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