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SOLVED

Activate Later triggers workflow which requires admin approval...?? CQ5.5

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Level 2
We are using scheduled activation for a page using admin credentials.The out of the box workflow corresponding to the scheduled activation is triggered but it is not getting completed.

We could see the workflow status is still running and the page is not getting activated.Could not even see any error log which could prevent the page from getting activated.
Ideally page should be activated once the scheduled time reaches. but it is not happening. Admin has to manually complete the workflow to activate the page.

Need pointers for this issue.
1 Accepted Solution

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Correct answer by
Level 5

Hello Alka,

1) Make sure that users doing activate later has proper permissions (I guess they have that, otherwise they can not put resource in workflow)

2) make sure that they have proper replication access (This is kind of optional I guess because through activate later workflow activation happen through admin user)

3) If everything looks fine, then there is some issue with eventing bundle you are using. i would suggest to open a daycare ticket to investigate this. We had similar issue in past.

Yogesh

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0 Replies

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Level 2

I believe you are talking about 'Request for Activation' workflow - what you are calling as issue is the expected functionality as there are two steps in workflow -

1) Approve content
2) Request for activation

Both these steps require approval, thus your workflow keeps on waiting probably at the second step. What you can do it approve both the steps and let the workflow wait for its scheduled time to get executed or you can remove the second approval step in case you dont require two step approval in any of your publishing scenarios.

There is an example workflow - 'Publish Example' which has the just one level of approval required, try scheduling your content activation using this workflow and it should work with single level of approval.

Thanks
Ameesh
 

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Correct answer by
Level 5

Hello Alka,

1) Make sure that users doing activate later has proper permissions (I guess they have that, otherwise they can not put resource in workflow)

2) make sure that they have proper replication access (This is kind of optional I guess because through activate later workflow activation happen through admin user)

3) If everything looks fine, then there is some issue with eventing bundle you are using. i would suggest to open a daycare ticket to investigate this. We had similar issue in past.

Yogesh

Avatar

Level 2

Hi Yogesh,

Thanks for the reply but we have already checked that the user has proper permissions and also since we are able to manually complete the workflow I understand it's not the issue with permissions.Also, this issue is only occuring on one of our environments. Please let me know which eventing bundle could cause this issue.

Thanks,

Alka

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Level 2

Hi Ameesh,

Thanks for the reply but when you use activate later it uses Scheduled Page/Asset Activation wrokflow and not the request for Activation workflow and in case of Scheduled Page/Asset activation approval is not required.Correct my understanding.

Thanks,

Alka

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Level 2

Can you provide snapshot of the workflow and the step Waiting for activation covering details of timeout settings.

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Level 2

Hi Ameesh,

Attached snapshot of the workflow model and workflow waiting for approval step.

Thanks,

Alka

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Level 2

Logs from the production env, where this error is happening:

[JobHandler: /etc/workflow/instances/2013-12-02/model_474611178883249:/content/mohegansun/en/GenericContentTest] com.day.cq.workflow.impl.job.JobHandler Start processing: /etc/workflow/instances/2013-12-02/model_474611178883249:/content/mohegansun/en/GenericContentTest

02.12.2013 06:07:55.904 *INFO* [JobHandler: /etc/workflow/instances/2013-12-02/model_474611178883249:/content/mohegansun/en/GenericContentTest] org.apache.jackrabbit.core.persistence.bundle.AbstractBundlePersistenceManager cachename=crx.defaultBundleCache[ConcurrentCache@70849e34], elements=1773, usedmemorykb=8188, maxmemorykb=8192, access=71687690, miss=10665899
02.12.2013 06:07:56.471 *INFO* [JobHandler: /etc/workflow/instances/2013-12-02/model_474611178883249:/content/mohegansun/en/GenericContentTest] com.day.cq.wcm.core.impl.PageManagerImpl Created new version 1.1 for /content/mohegansun/en/GenericContentTest
02.12.2013 06:07:56.488 *INFO* [JobHandler: /etc/workflow/instances/2013-12-02/model_474611178883249:/content/mohegansun/en/GenericContentTest] com.day.cq.workflow.impl.CQWorkflowSession Attempting to complete work item with ID: VolatileWorkItem_node4_etc_workflow_instances_2013-12-02_model_474611178883249
02.12.2013 06:07:56.541 *INFO* [JobHandler: /etc/workflow/instances/2013-12-02/model_474611178883249:/content/mohegansun/en/GenericContentTest] com.day.cq.workflow.impl.job.JobHandler Finished processing: /etc/workflow/instances/2013-12-02/model_474611178883249:/content/mohegansun/en/GenericContentTest(Complete execution took: 989ms)

it seems that Item gets moved to inbox once workflow is activated but the job for activating it at the schedule time is not working. In another environment where activate later is working fine I see following logs after the above:

02.12.2013 06:34:00.258 *INFO* [pool-6-thread-18-<main queue>(com/day/cq/workflow/timeout/job)] com.day.cq.workflow.impl.CQWorkflowSession Attempting to complete work item with ID: /etc/workflow/instances/2013-12-02/model_24454178823561983/workItems/node1_etc_workflow_instances_2013-12-02_model_24454178823561983

 

Can anyone suggest where can I check that the work items/threads are getting created for the workflows? 

Any pointers would be helpful.

Regards,

Alka

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Level 10

can you disable versioning and see if it works. If so please file daycare & request for a hotfix. 

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Level 2

Its production server, i cannot disable versioning on it. Not able to replicate the same on my local.

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Level 10

If you can;t reproduce. I would say restore the production copy into local instance & try it out.