Abobe Author - Inbox error

[robertol6836527]

Good morning,

on my Author version 6.4.8.4 when I access the inbox (http://localhost:4502/aem/inbox) I get the following error:

An error occurred at line: 25 in the jsp file: /libs/fd/dashboard/tm/gui/components/renderconditions/createformsubmission/createformsubmission.jsp
WorkflowStartpointService cannot be resolved to a type
22: <%
23: %><%@include file="/libs/granite/ui/global.jsp" %><%
24: boolean render = false;
25: WorkflowStartpointService workflowStartpointService = sling.getService(WorkflowStartpointService.class);
26: ArrayList<Startpoint> startpoints = workflowStartpointService.getAllActionableStartpoints(slingRequest.getResourceResolver().adaptTo(Session.class));
27: if (startpoints != null && startpoints.size() > 0) {
28: render = true;

An error occurred at line: 25 in the jsp file: /libs/fd/dashboard/tm/gui/components/renderconditions/createformsubmission/createformsubmission.jsp
WorkflowStartpointService cannot be resolved to a type
22: <%
23: %><%@include file="/libs/granite/ui/global.jsp" %><%
24: boolean render = false;
25: WorkflowStartpointService workflowStartpointService = sling.getService(WorkflowStartpointService.class);
26: ArrayList<Startpoint> startpoints = workflowStartpointService.getAllActionableStartpoints(slingRequest.getResourceResolver().adaptTo(Session.class));
27: if (startpoints != null && startpoints.size() > 0) {
28: render = true;

An error occurred at line: 26 in the jsp file: /libs/fd/dashboard/tm/gui/components/renderconditions/createformsubmission/createformsubmission.jsp
Startpoint cannot be resolved to a type
23: %><%@include file="/libs/granite/ui/global.jsp" %><%
24: boolean render = false;
25: WorkflowStartpointService workflowStartpointService = sling.getService(WorkflowStartpointService.class);
26: ArrayList<Startpoint> startpoints = workflowStartpointService.getAllActionableStartpoints(slingRequest.getResourceResolver().adaptTo(Session.class));
27: if (startpoints != null && startpoints.size() > 0) {
28: render = true;
29: }

How can I solve the problem ?

Thanks

[DEBAL_DAS]

Could you please get the bundle details associated with WorkflowStartpointService via /system/console/services and then check whether that bundle is in active state or not. 

If that bundle isn't in active state then you need to check what could the reason behind the issue.

[Jörg_Hoh · Accepted solution]

Please restart the instance. IIRC this has been recently fixed, but I am not sure if it's part of AEM 6.5 already. I don't think that it will be included into AEM 6.4.