We are experience problems with a several of our sales team where they download all the content in the collection, receive the check mark, are out in the field and then will lose all the content and have to redownload the collection again. I have been unable to recreate it on my end with our iPads but there have been enough cases of this happening that I am needing to dig into it and figure out the problem. Any ideas as to why content would be purged from the app after it has already been downloaded?
Generally, content only gets removed from a device if the device determines it needs the space - and it reclaims it silently (out of the control of the app). Are those devices low on space?
I would suggest you work with customer care and they should be able to guide you into getting the version details and ask additional questions that might help unravel your situation.
We are experiencing the same error here with entitled contents on all iPads.
Once all videos are downloaded and available and you close the app, upon restart you will need to download everything again.
My device has only 10GB out of 64GB used, so I do not think this happens due to low space.
I checked the Support section of the portal. The Bug fix release notes for Adobe Experience Manager Mobile link seems to point to the correct bug fix documentation: https://helpx.adobe.com/digital-publishing-solution/release-note/bug-fix-release-notes.html.
In the Release Notes section of the Welcome screen (under Help ?) there is a bug fix release notes which links to it too.
The update Darren is speaking of was considered a bug fix, so it was documented under that documentation page.
Sorry for any confusion.
Well, not in the german version.
It seems like there is no german version of the up-to-date release notes. So the portal instead links to Versionshinweise zur Fehlerbehebung für Adobe Experience Manager Mobile which only shows the iOS-Hotfix 2017.4.01