since ‎11-01-2010
‎10-12-2019
Darren_Melanson
Employee
Re: Card images not displaying correctly on iOS devices
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Alex, Odd... we haven't seen this issue since it was fixed.To best help you, can you ping cresupp@adobe.com with all the relevant details so we can help you out?thanks,Darren

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Re: Getting Started with AEM-Mobile
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi there, AEM Mobile on-demand services is only supported via upgrades. ie: you have an existing app build using AEM 6.2 or 6.3 and upgrade to AEM 6.4. You cannot create and manage new on-demand apps in 6.4. -Darren

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Re: Card images not displaying correctly on iOS devices
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
We've just rolled out a change that should address this problem - you will need to rebuild your apps. We haven't pushed a new version of the preflight app yet though, that will usually take 24 hours or so.

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Re: AEM Phone Gap Hybrid Mobile APP content Sync flow and server URL for content sync
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Refer to the bottom of this page for details on what is needed for the content update server url: Manage App Tile

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Re: Card images not displaying correctly on iOS devices
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Alex, Apple has documented a known issue in UIKit that is causing this problem for our viewer.ref: iOS 12 Release Notes | Apple Developer Documentation see: UIKit Known IssuesWe've attempted to implement their workaround, but it has proven to be very challenging due to the nature of the implementation.One of 2 things will happen: 1) Apple releases an iOS update that fixes this (this is a regression on their behalf - so I hope they do)2) We release a fix to bypass this regression - but as elud...

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Re: Card images not displaying correctly on iOS devices
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Wanted to provide an update - we did roll out a few fixes on 9/27 related to the card zooming issue in iOS but have found other problems which we continue to work on. We anticipate another set of fixes to get pushed out at or around 10/6. I understand the implications this is having on your business and are working hard to get this resolved as quickly as possible. I really appreciate your patience while we get this all fixed up.

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Re: Card images not displaying correctly on iOS devices
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi there, There's no immediate work around for this issue, however we have identified a fix and are working towards a release once it's fully tested.thanks,Darren

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Re: Product unable to be changed from "Free" to "Restricted"
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Scott, We just tried this ourselves and it works fine - which is odd... Can you reach out to customer care and get this logged so we can take a much closer look?

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Re: AEM Mobile IOS Subscription Auto-Renew Details Option?
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Additionally, we are targeting the August hotfix to include the ability to handle this in the portal.

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Re: AEM Mobile IOS Subscription Auto-Renew Details Option?
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Travis, As Andrew mentioned, we intend to change the portal in a forthcoming release to help with this. In the meantime:Here are the instructions for removing the Auto-renewing subscription text:Steps to remove the Auto-renewing subscription text1. Download the unsigned ipa from portal(e.g "SampleApp.ipa" )2. Rename SampleApp.ipa to SampleApp.zip and extract the zip file3. This will create a folder called "Payload" and a sub-folder called "Jupiter" with a crossed circle icon4. Right click on ...

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Re: *Urgent - AEM Mobile IOS Subscriptions Not Working
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Travis, Quick update on our end - we've identified an area of our product, specifically around consuming receipts from Apple that would cause the issue you're seeing. It looks like Apple has changed their receipt format - we will be testing a fix in our stage environment this week and hope to roll out a fix into production sometime next week, I will update this thread once that date has been confirmed. -Darren

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Re: *Urgent - AEM Mobile IOS Subscriptions Not Working
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Travis, We've been unable to isolate a possible cause for your issue as of yet. There's been no code change in the subscription portion of AEM Mobile in quite some time (nothing aligns on our side with your description of a few weeks ago).Has anything in your project's subscription settings changed?We continue to dig into this, just want to scratch off the above while we're at it. ref: Set up in-app purchases and subscriptions for AEM Mobile apps thanks,Darren

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Re: *Urgent - AEM Mobile IOS Subscriptions Not Working
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Travis, I pinged customer care and they indicated they haven't received your cresupp request. Maybe resend? In the meantime, we have been able to reproduce what you've described and are working on a solution. I will update the thread once I know more. -

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Re: Collection Content Not Staying Downloaded on iPads
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
I hate to use the word "oops", but I will... we'll get this addressed. Thanks for pointing this out.

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Re: Collection Content Not Staying Downloaded on iPads
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi there,What version of the iOS viewer are you using? There was a fix in the 2018.5.1 version that fixed a problem with entitled content. thanks,Darren

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Re: Collection Content Not Staying Downloaded on iPads
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi vivinti44457106​Generally, content only gets removed from a device if the device determines it needs the space - and it reclaims it silently (out of the control of the app). Are those devices low on space? I would suggest you work with customer care and they should be able to guide you into getting the version details and ask additional questions that might help unravel your situation.

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Re: For what all functionalities do we have to release an new apk using AEM Mobile. For Example: Adding a new page will require a new apk, adding new plugins will require a new apk. Kindly Specify.
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi there,Are you using AEM Mobile - specifically https://aemmobile.adobe.com/ or are you building a custom app using AEM?-Darren

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Re: AEM (DPS) Mobile Enterprise Phone Support
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
This has been fixed.

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Re: AEM (DPS) Mobile Enterprise Phone Support
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi there, We're aware of the issue and are working on it. Stay tuned.

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Re: AEM Mobile Android In-App Purchase Button Not Working
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
travisd42936554​, we are working on a number of Android fixes which includes this issue - and are targeting the week of June 11th for release. Stay tuned.

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Re: AEM Mobile Android In-App Purchase Button Not Working
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Travis, Could you reach out to customer care and get an issue logged for this? In the meantime, we will investigate on our end as well.

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Re: iOS app icon replaced with default
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi Scott,Have you also updated to Xcode 9.2 or later?Refer to the release notes for 2018.1.3:Bug fix release notes for Adobe Experience Manager Mobile

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Re: Availability AEM Mobile Emulators?
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Unfortunately no, preflight is the mechanism we recommend for testing. 

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Re: Rendering articles in Safari
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Sounds like something in Safari introduced some restriction, can I get you to open a customer care ticket so we can track this correctly?

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Re: HTML in collection not loading correctly
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi there, You should reach out to customer care as they should be able to help diagnose what's going on.

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Re: Where is the example packager?
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Darren_Melanson

Employee

Darren_Melanson
- Aem Api Integration
Hi there, The zip file on that page (in the downloads section) is incorrect - allow us a day or so to get it replaced with the correct zip which contains the referenced examples per the docs. Apologies for this.

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Re: Line Breaks in Smooth Scrolling iPad layouts
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi there, We are working on a fix, but in the meantime a colleague pointed me to a potential workaround, can you give this a try?https://www.youtube.com/watch?v=w_51H1kaTVA&t=357s

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Re: Newest IOS Hotfix broke splash screens upon launch. Please advise.
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Thanks for letting us know - we will investigate.

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Re: AEM Mobile Packager error on macOS High Sierra
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Installation and setup for AEM Mobile tools has been updated with a version of the packager that now support High-Sierra.

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Re: AEM Mobile Packager error on macOS High Sierra
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Darren_Melanson

Employee

Darren_Melanson
- Adobe Experience Manager Mobile
Hi verbrobinnorth​We are hopeful to have a fix released next week - I will post here when it's made public. Thanks for your patience. -Darren

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