since ‎19-06-2014
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Re: AEM assets Smart Crop usage
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Assets
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Re: Extra fields added with coral multifields in 6.2
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Mobile
Happy to help Regards,Shashank Shekhar

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Re: Extra fields added with coral multifields in 6.2
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Mobile
Hi karlw37000147​,I think the product you are working on is AEM and not AEM Mobile. They are two different products, with next to no overlap.Since, there is no provision to add coral multifields on AEM Mobile, I believe you are talking about AEM. I suggest you asking about this in the AEM forum.Thanks,Shashank Shekhar

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Re: Card images not displaying correctly on iOS devices
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Mobile_Support
- Adobe Experience Manager Mobile
Hi there, We actually caught this one quite recently in our in-house testing and have a pending-release fix that we hope to get out in the next few weeks. Stay tuned and monitor: Bug fix release notes for Adobe Experience Manager Mobile thanks,Darren

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Re: Issues uploading articles exported from InDesign to AEM web tool
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Mobile
Go to Enterprise Support and scroll to the "Experience Manager" section. The support delegates should be able to guide you from there.Post here if that does not get your issue logged.Thanks,Andrew

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Re: Issues uploading articles exported from InDesign to AEM web tool
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Mobile
There seems to be some intermittent errors uploading to Shared Cloud lately and those are being investigated by people not in the AEM Mobile team. It is hard to say what issue you are hitting though.When you say "AEM", I assume you mean AEM Mobile right? "AEM" is a different product. If you are using this for 5 years, I assume you are using the original DPS product, and not the newer AEM Mobile. Is that true? In other words, do you use this URL Adobe Experience Manager Mobile or the Folio Produc...

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Re: AEM Mobile IOS Iphone X Asset Requirements
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Mobile_Support
- Adobe Experience Manager Mobile
Thanks for noticing this.  It should display as expected now.

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Re: Collection Content Not Staying Downloaded on iPads
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Mobile
Hi Chris,I checked the Support section of the portal. The Bug fix release notes for Adobe Experience Manager Mobile link seems to point to the correct bug fix documentation: https://helpx.adobe.com/digital-publishing-solution/release-note/bug-fix-release-notes.html.In the Release Notes section of the Welcome screen (under Help ?) there is a bug fix release notes which links to it too.The update Darren is speaking of was considered a bug fix, so it was documented under that documentation page.Sor...

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Re: AEMM Hot Fix 2018.1.1 Errors
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Mobile_Support
- Adobe Experience Manager Mobile
Hi TommyDAQ-Bates,The issue you are seeing is because you are probably using the old 2017.1 version of AEM Mobile App Signing Tool. Please refer to this link for updating the AEM Mobile App Signing Tool to version 2018.1 . Bug fix release notes for Adobe Experience Manager Mobile Please update your Xcode also to Xcode9.2 on the machine where AEM Mobiel App Signing Tool is installed as mentioned in the release notes.

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Re: AEMM Hot Fix 2018.1.1 Errors
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Mobile
Hi Travis,Apple seems have changed things with ios 11/ xcode 9.2 where they pick up these images from the ipa. Glad you were able to resubmit from iTunes Connect portal. About the splash screen, We have seen reports of splash screen images being cached or not updating on some devices with ios 11. Splash screen seems to be working as I have tested your app on:iphone 7 plus: and ipad mini and it seems like it is working. There is an issue on iphone X and we are working on a fix for this to update ...

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Re: AEMM Hot Fix 2018.1.1 Errors
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Mobile_Support

Mobile_Support
- Adobe Experience Manager Mobile
Hi Travis,Can you try updating the 1024x1024 image directly in itunes-connect portal. As seen here:If you hover over the icon a red delete icon will appear. Once the old icon is deleted you can upload a new version that is 1024x1024. More generic info here How to Submit Your App to the App Store in 2018 – Instabug Blog :

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Re: Are apps created in AEMM 32 or 64 bit?
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Mobile_Support
- Adobe Experience Manager Mobile
Hi there,We support 64-bit apps today in AEM Mobile!In addition YES we will absolutely support iOS11, you bet.Hope this helps.

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