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SOLVED

Prefill Service for Unauthenticated users?

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Level 2

Hi,

 

Can we deliver pre-filled form data to unauthenticated users?

For instance - Sarah is in the market for car insurance and browses many sites, including ABC.com. She also fills out an application but leaves the site. Later, when she comes back to ABC.com after a week, she finds the form data getting pre-populated with the information she provided earlier.

One thing to notice, Sarah has never logged in during this entire customer journey.

Can we deliver this experience using AEM's Prefill service?

 

Thanks in advance.

 

 

1 Accepted Solution

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Correct answer by
Level 9
0 Replies

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Correct answer by
Level 9

You can save the data and send the users a link to continue filling the form

https://docs.adobe.com/content/help/en/experience-manager-learn/forms/storing-and-retrieving-form-da...

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Level 2

Thank you Mayank, this is helpful!

I can see that form drafts and submissions get saved in data store for anonymous users too. Is there any identifiable information available such as visitor ID to detect anonymous user and ensure we present them the right saved form data?