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Thumbnail for PDF not showing properly

erina62991153

20-02-2019

Images that are placed into InDesign that utilize an effect (Darken or Multiply) and then exported as a normal High Res PDF and placed into AEM are not showing correctly in the thumbnail. I can download the file and the PDF is okay - but the user looking through thumbnails will see a large white box where the photo is supposed to be. This issue started about a week ago and occurs on PDFs made in InDesign 2018 and 2019. Is it a setting in InDesign that isn't being executed properly or is it something in AEM.

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smacdonald2008

20-02-2019

Did these PDFs used to display a normal thumbnail? Do you have a test one that the community can test with? If so - please post in a Google drive.