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Not being able to access webp/gif images


Level 1


Im facing a issue with gif/webp images, Im using the direct path to the file "/content/dam/path-to-file/example.gif" and im getting a 404 response when the browser tries to access the resource, this only happens with .gif/.webp files.

It there any additional configuration that i need to do into assets to access this kind of images?

Im using AEM 6.5

Thanks in advance!!!

3 Replies


Community Advisor



Please ensure these extensions are allowed in your dispatcher filters. Please check this link:


Esteban Bustamante


Level 4

@DiegoOl1 can you elaborate your issue?


  1. Check whether asset is published and if you are able to access the asset in publisher.
  2. Check whether you are able to access the asset with IP address, if it is working fine then check with dispatcher configs/rules.
  3. Verify the browser console errors and dispatcher logs.


Let me know how it goes, thank you!!





@DiegoOl1 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

Kautuk Sahni