Adobe Summit 2019 | S939 - Award winning journey to a personalized digital customer touch point

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jantzen_belliston-Adobe

Community Manager

Avatar

jantzen_belliston-Adobe

Community Manager

jantzen_belliston-Adobe
Community Manager

08-02-2019

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Session Details

Refinitiv and Tata Consultancy Services (TCS) share their experience in modeling a customer self-service intelligent touch point that is built on Adobe Experience Cloud leveraging location independent agile. This digital platform is a single front door to Refinitivโ€™s products and services and provides a personalized experience to customers. The portal enables customers to quickly find out about Refinitivโ€™s offerings, demos, free trials, training and service requests. More customers are accessing the digital platform via mobile devices, allowing them to be faster. This is creating a new level of engagement, trust and delight with Refinitiv's customers.

Speaker(s)

Keith Ricke, Global Head of Digital & Business Technology, Refinitiv

Praveen Agrawal, Client Partner, Tata Consultancy Services

Session Length

1h

Catalog Link

S939 - Award winning journey to a personalized digital customer touch point

Recording

S939.png

Q&A

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