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SOLVED

Adobe Campaign:Tracking Technical workflow error

Amit_Kumar
Community Advisor
Community Advisor

No delivery exist with code 'webTrackingDelivery'(@internalName or @deliveryCode).I am unable to solve this.
Can anyone help me in fixing this error.

1 Accepted Solution
taciac
Correct answer by
Level 9
Level 9

Amit_Kumar wrote...

taciac wrote...

Hi Amit,

Was this delivery sent out and then deleted? We have seen this error in the past if a delivery was deleted.

Best,

Tacia

 

Hi Tacia,

Yes, You are right.

How can i fix this?

Regards,

Amit

 

Hi Amit,

Once it is deleted there isn't a way to 'un-delete' it. If there is an issue with a delivery, the best practice is to pause it, and determine if the issue can be addressed.  If not, then stop or cancel the delivery. That will mark all recipient delivery statuses as canceled in the system. Once it is cancelled you can create a new one. In this case it would need to be recreated. Let me know if you have any additional questions.

Best,

Tacia 

View solution in original post

5 Replies
taciac
Level 9
Level 9

Hi Amit,

Was this delivery sent out and then deleted? We have seen this error in the past if a delivery was deleted.

Best,

Tacia

Amit_Kumar
Community Advisor
Community Advisor

taciac wrote...

Hi Amit,

Was this delivery sent out and then deleted? We have seen this error in the past if a delivery was deleted.

Best,

Tacia

 

Hi Tacia,

Yes, You are right.

How can i fix this?

Regards,

Amit

taciac
Correct answer by
Level 9
Level 9

Amit_Kumar wrote...

taciac wrote...

Hi Amit,

Was this delivery sent out and then deleted? We have seen this error in the past if a delivery was deleted.

Best,

Tacia

 

Hi Tacia,

Yes, You are right.

How can i fix this?

Regards,

Amit

 

Hi Amit,

Once it is deleted there isn't a way to 'un-delete' it. If there is an issue with a delivery, the best practice is to pause it, and determine if the issue can be addressed.  If not, then stop or cancel the delivery. That will mark all recipient delivery statuses as canceled in the system. Once it is cancelled you can create a new one. In this case it would need to be recreated. Let me know if you have any additional questions.

Best,

Tacia 

View solution in original post

Amit_Kumar
Community Advisor
Community Advisor

Hi Tacia,

I am trying to create a new delivery template but it's getting corrupted i.e. getting error "SQL_query" delivery does not exist.

Can I reset the all deliveries back to the initial stage i.e. OOTB deliveries.

Regards,

Amit

taciac
Level 9
Level 9

Hi Amit,

There isn't a way to reset it. The delivery object would need to be deleted and recreated.

Best,

Tacia