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SOLVED

Accessing Adobe Experience League

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Level 1

Hello,

I am having trouble accessing Adobe Experience League. I have created an Adobe ID in hopes to access the recommended courses i.e. video series on each of the Adobe Marketing tools (Analytics, Campaign, Target, Launch, Audience Manager). When i sign in and try to navigate to the courses, it automatically signs me out and asks to sign in. As i sign in again, it repeats itself by signing me out, reloading, signing me in, reloading and signing me out. Essentially, i am unable to navigate through AEL and watch a video.

 

For context, I am located within Australia and have tried to access AEL within the Australian and US domain.

 

Would appreciate any help, thank you!

 

1 Accepted Solution

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Correct answer by
Level 10

We aren't aware of any issues currently. It sounds like this issue might be unique to your profile or machine. I know that you have tried to clear your cache and cookies but have you also tried a different browser or device?

View solution in original post

4 Replies

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Employee

Is this still happening? Or are you able to access the courses now?

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Level 1
Hi, thanks for your reply. Yes, this still happens from time to time. I clear my cache and restart my browser for it to work but then I will experience the same issues again later throughout the day.

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Correct answer by
Level 10

We aren't aware of any issues currently. It sounds like this issue might be unique to your profile or machine. I know that you have tried to clear your cache and cookies but have you also tried a different browser or device?

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Level 1

Yes, myself and other colleagues have tried other browsers such as Internet Explorer and Mozilla - we all still experience the same issue. Unless we clear cache (as mentioned), it will work until eventually, we experience the issue again.