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Mark Solution

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Case-Insensitive Usernames


Level 4


Adobe Marketing Cloud usernames should be case-insensitive by default.

As an Admin, when creating a new user via the Marketing Cloud Admin Console, I will often copy/paste the email address from Outlook, and these are often formatted in initial caps, for example: Joris.Debeer@workplace.com

Of course, when the user then attempts to login later they are told that either their username/password was incorrect often because they will have typed: joris.debeer@workplace.com (like a human would do)

And of course, usernames can't be modified after they've been created.

Therefore, I'd like to submit an idea that Adobe make all usernames case-insensitve to avoid new users having a frustrating on-boarding experience.