Warnings in Deco-mail Diagnostic

[jéssicam9814840]

Hi,

I created a campaign in HTML and tested a delivery.

When analyzed the result in Preview and click in More:

Seeing the tab Deco-mail diagnostic, there are many warnings:

I saw in training that this warning refers when to at least one customer in recipient whit field “Email Format” equal to Deco-mail or Decore Mail or Decoration Mail, but when we filter the recipient we don’t have any customer with this email formats.

Please, can you help me?

Thanks,

Jéssica

[Amit_Kumar]

Hi Jéssica,

Thanks for reaching out to the community!

Cause of your problem/feature: It's happening because in the Adobe campaign we have one OOTB typology rule to ensure that your email respects the format of all the recipients available in the target query. This particular typology rule, Deco-mail check, is started during the analysis and This typology rule is only executed if at least one of the recipients is configured to receive emails in Deco-mail (DoCoMo), Decore Mail (Softbank) or Decoration Mail (KDDI AU) format.

Ideally: You can create a workflow that contains two deliveries: one to be read on a Japanese mobile and another for recipients with a standard email format.

If this is something, you do not want you can disable this rule.

Read more here: Defining the content

Regards,

Amit

[jéssicam9814840]

Hi Amit,

Thanks for answer, but I still don’t understand how this functionality start?

Because in my recipient don’t have the user with this configure (Email Format = Deco-mail or Decore Mail or Decoration Mail). How show in the image below:

Do you know what's the problem? Is there another field I'm not analyzing?

Thanks,

Jéssica

[Amit_Kumar]

Hi Jéssica,

Technically this shouldn't be triggered if you do not have any target whose @format is IN (3, 4,5).

Most likely you do not have a proper mapping of email format in your target mapping.

can you pot your target mapping definition for the affected email here?

Regards,

Amit

[jéssicam9814840]

Hi Amit,

I see that my settings are the same as yours, can you help me please? Because the error continues even with the setting.

See the image below:

Thanks,

Jéssica

[florentlb]

Hi Jessica,

Can you check this page and make sure you followed what's described? Defining the content  There is a section dedicated to decomail.

Florent