Hello!
I built a welcome workflow and in the query I put a condition to send the email only to those who still have not received it, but two users receive the email every time the workflow runs (every 15 minutes). I would like help to understand why this is happening since the query has a condition and what would be the possibilities to resolve this case.
I really appreciate any help you can provide. Thank you
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Hi @thaiskoliveiras1998 ,
Get the delivery code from the delivery and use an query activity to query your delivery logs based on the delivery code. Then use a deduplication activity to remove your address field to exclude such customers from main set.
I hope this helps.
Regards,
Sujith kumar
Hi @thaiskoliveiras1998 ,
Try replacing the Query activity with Incremental query.
The Incremental query activity allows you to filter and extract a population of elements from the Adobe Campaign database. Each time this activity is executed, the results from the previous executions are excluded. This allows you to target only new elements.
@thaiskoliveiras1998, I would suggest using simple query activity to determine whether they have received the email or not before sending them a welcome email. Assume the welcome email name is DM123 exclusion will look like the below,
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Hi @thaiskoliveiras1998 ,
Get the delivery code from the delivery and use an query activity to query your delivery logs based on the delivery code. Then use a deduplication activity to remove your address field to exclude such customers from main set.
I hope this helps.
Regards,
Sujith kumar
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