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Transactional Email with Freetext data

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Level 1

Hello ACS professionals,

 

I need to send a transactional email that includes product details. The landing page is hosted outside of Adobe Campaign Standard (ACS), and the information is passed through an external API. When a user fills out a form containing product details such as the product name, code, etc., I need to send a confirmation email that includes the product information. However, I am unable to map the product details into the transactional email because they are not recognized as dynamic fields, even though I have added these fields to the Data Structure section in the Event Configuration.

 

How can I do this?

 

Email details are like this:

Your Product Details

Product type:

Product name: 

Model/Product code: 

Date of purchase: 

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2 Replies

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Community Advisor

@Mert_AliEr Fields added to the data structure should be available in the email template via personalization.

https://experienceleague.adobe.com/en/docs/campaign-standard/using/communication-channels/transactio...

If the transactional event involves product purchase details such as item, quantity, price, etc., consider setting up collections.

https://experienceleague.adobe.com/en/docs/campaign-standard/using/communication-channels/transactio...

Thanks, Sathees

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Level 1

Thank you for your response Sathees,

 

I've used collections and I'm able to see the fields in the transactional email but the values(Product type, Product name, Model/Product code, Date of purchase) are not populated into the email somehow when I test the email. I tried mapping them but it's not working. 

 

Or I'm not sure how to map them correctly as they are not defined inside ACS.

  • Product type: registration_type = -name-
  • Product name: registration_product = -name-
  • Model/Product code: registration_productcode = xyz
  • Date of purchase: registration_date = timestamp dd/mm/yyyy