Service confirmation messages after latest release (ACS)

[sonjaluoto]

Hi!

I noticed some changes in ACS service creation and according to the latest release notes, services are now attached to an event instead of a transactional template. Despite this change, is it still possible to not use subscription confirmation messages?

With the service I'm currently working on, I don't want to use an unsubscription confirmation message. However, when I delete the unsubscription confirmation, ACS says that the field is required and won't let me confirm and save the service (see my screenshot below).

Is this some kind of a glitch or meant to be? How can I use services without using confirmation messages?

Br,

Sonja Luoto

[florentlb]

Hi Sonja,

I'm hearing from the product team that unsubscription mechanisms are mandatory and that this is normal but let me double check specifically about the confirmation message. I'll update you today when I get more information.

Florent

[sonjaluoto]

Hi,

OK, thank you, let's wait for their answer.

[florentlb]

Hi Sonja,

Just updating here to say that I'm still trying to get a clear answer of a possible workaround. In case this is blocking you and urgent, I'd advise also getting in touch with support to make your request more 'official'.

Will still update you when I get something.

Florent

[sonjaluoto]

Hi Florent,

thanks for the update!

[johnwwilcoxmba · Accepted solution]

FYI,

I found a workaround in case you are interested.  I created an Event that has a parameter of email address.  I didn't create/attach a transactional message to the event.  So basically an event that does nothing.  I then attached that event to the confirmation messages in the service.  I called the event I created "Send No Message" so it I know what to select in the Service definition.  It has been working fine.

John W

[sonjaluoto]

John W,

thanks for the workaround! Have to try this.

[Clarence_Bunch_]

Is there a plan to resolve this in a future Adobe Campaign Standard release?