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SOLVED

Reason why transactional messages do not appear in profile history

nannetter771416
Level 1
Level 1

We have a client that is asking why transactional messages do not appear in the profile history. Can someone explain this to me? I've looked through the online help files but am not finding this particular explanation.

1 Accepted Solution
ramon_bisswanger
Correct answer by
Employee
Employee

Which type of transactional message are you sending?

If a profile-related one, it should be shown.

If event-related, it won't be shown as it has no direct link to any profile

View solution in original post

2 Replies
ramon_bisswanger
Correct answer by
Employee
Employee

Which type of transactional message are you sending?

If a profile-related one, it should be shown.

If event-related, it won't be shown as it has no direct link to any profile

View solution in original post

minakshis868318
Level 2
Level 2

Hi @nannetter771416 - Could you please elaborate more on the transactional message.If you are looking for something specific related to profile the it must be shown.  It would be easier for us to explain you if you can elaborate what you are looking for