Proxy device in "Opens" dynamic report

[filipe23353816]

Hi,

For the device dimension there is a value called "proxy". Anyone know what the means/includes? Could that be both mobile and desktop?

/Filip

[Adhiyan · Accepted solution]

Hello Filipe,

This can be explained by opens generated from the google image proxy server whereby the open is sent to campaign with the device and platform as proxy instead of the actual platform.

device: "proxy"#012

platform: "Proxy"#012

browser: "Google Image Proxy"#012

trackingUrlLabel: "Open"#012

The example above is an actual log from the dynamic reporting system which shows the data sent from the device to ACS.

This can explain the high no. of proxy devices you see in the open report.

Regards,

Adhiyan

[Shivanand14]

HI Adhiyan, Why we are not seeing any click data for proxy device despite high open data?

[Adhiyan]

Hi Shiva, That because of how google handles downloading of images . When an open is tracked gmail downloads the open tracking pixel via google image proxy but when it's a click the data does not come through google image proxy. This is the reason of not seeing proxy for clicks

[Shivanand14]

HI Adhiyan, Thank you for this information. Really helpful. 🙂

[JoaoSantana]

Adhiyan

Employee

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Hello Adhiyan, 

Do you know a way to fix this and avoid Gmail proxy on Adobe Campaign so the reports could be more precise?

Thank you,