Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Proxy device in "Opens" dynamic report

Avatar

Level 2

Hi,

 

For the device dimension there is a value called "proxy". Anyone know what the means/includes? Could that be both mobile and desktop?

 

/Filip

 

Device.PNG

1 Accepted Solution

Avatar

Correct answer by
Employee

Hello Filipe,

This can be explained by opens generated from the google image proxy server whereby the open is sent to campaign with the device and platform as proxy instead of the actual platform.

 

device: "proxy"#012

platform: "Proxy"#012

browser: "Google Image Proxy"#012

trackingUrlLabel: "Open"#012

 

The example above is an actual log from the dynamic reporting system which shows the data sent from the device to ACS.

 

This can explain the high no. of proxy devices you see in the open report.

 

Regards,

Adhiyan

View solution in original post

4 Replies

Avatar

Correct answer by
Employee

Hello Filipe,

This can be explained by opens generated from the google image proxy server whereby the open is sent to campaign with the device and platform as proxy instead of the actual platform.

 

device: "proxy"#012

platform: "Proxy"#012

browser: "Google Image Proxy"#012

trackingUrlLabel: "Open"#012

 

The example above is an actual log from the dynamic reporting system which shows the data sent from the device to ACS.

 

This can explain the high no. of proxy devices you see in the open report.

 

Regards,

Adhiyan

Avatar

Level 1

HI Adhiyan, Why we are not seeing any click data for proxy device despite high open data?

Avatar

Employee
Hi Shiva, That because of how google handles downloading of images . When an open is tracked gmail downloads the open tracking pixel via google image proxy but when it's a click the data does not come through google image proxy. This is the reason of not seeing proxy for clicks

Avatar

Level 1
HI Adhiyan, Thank you for this information. Really helpful. 🙂

Avatar

Level 1
 

 

 

 

 

 

Adhiyan
Employee

Curtidas

 
254 curtidas

Total de envios

 
350 publicações

Resposta correta

 
129 soluções
Principais medalhas conquistadas
 

 

 

 

 

 

 

 

 

 

Exibir perfil

Hello Adhiyan, 

 

Do you know a way to fix this and avoid Gmail proxy on Adobe Campaign so the reports could be more precise?

 

Thank you,