How to restrict retry mode in the delivery after one day. (If a address soft bounce then it only retry within a day later delivery should finished state and shouldn't retry further)

[SumtAccen]

Hi Team or @SatheeskannaK ,

Could you please try to give solution for below requirement, If is there any thing to help.

Questions :

For communication channel such as (Email/SMS/Push),

i) How do we setup the period of retry i.e,

Soft bounce, Retry a maximum of 5 times in 1 day

ii) Will the setup be at the communiation channel level or will it be at delivery level?

Channel level:

All email will be set at Retry X time in X days.

or

Delivery level:

For each delivery, i define a number of times i want to retry .

Example, EmailA - > Retry 3 times in 1 day

EmailB -> Retry 5 times in 1 day

iii) Is there any way that we can have no retry and determine that the mode has failed and to continue with workflow?

assuming we are interested in setting based on priorities. Email>SMS

Email Failed Sending > Send SMS.

Email Success Sending > Dont send SMS

Regards,

Sumit

[SatheeskannaK · Accepted solution]

Hi @SumtAccen,

For i). You can look at email configuration settings.

https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-channels/...

ii). You can either do it channel level or delivery level. Look at below documentation,

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messa...

iii). This is depends on how well the ip is performing. I don't know it will be a good idea to do that without minimum retry. Maybe with minimum retry pull the records that didn't deliver through email and create audience. Use the audience to send sms for the targets. Also, i would suggest to discuss with deliverability expert on without retry option.

Thanks!