Partner Portal Campaign Logon - Unable to open a session

[ian_liszewski]

I am going through the Partner Portal Campaign Training material and have suddenly lost my access to the Campaign training servers. I open to the Campaign Client, type in my uid: FirstName.Lastname, pass: FirstName.Lastname and then I get an error message:

Adobe Campaign - Client console - Error

"Unable to open a session 'http://campaign55-us.ats.adobe.com' with login 'myFirstName.myLastname'. 

Details >>>

Empty return for method 'Logon' of service 'xtk:session'

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Unable to open a session 'http://campaign55-us.ats.adobe.com' with login 'myFirstName.myLastname'.

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Can anyone help me get this up and running again?

Thanks

[Linda_Stinson · Accepted solution]

This environment had a problem which we are investigating. We will restore the environment if possible, otherwise we will have to provision accounts in a new environment for those people affected. Unfortunately, if that is the case, you would lose your work in campaign55. Apologies for the inconvenience and glad you are pursuing the training!

Linda