No match in backends for the given tenant id.

[jezwn]

Trying to send a POST request to the Campaign API, I'm getting the following error,
"No match in backends for the given tenant id."

The campaign instance I'm using is a sandbox instance whose URL is https://acsXXXus.campaign-sandbox.adobe.com/ and the URL I'm trying to send the POST is 

https://mc.adobe.io/acsXXXus/campaign/mcAdobe/EVTcartAbandonment. I also tried changing the organization to acsXXXus.campaign-sandbox and acsXXXus.campaign-sandbox.adobe

But still I'm getting the same error. Any insights into this would be helpful. 

Thank you

[aggabhi]

Hi @jezwn ;

org ID would be your ACS url that you use to access and login to the application.

E.g. https://ABC.campaign.adobe.com/ 
https://ABC-mkt-stage1.campaign.adobe.com/

The values of ABC must be provided in place of Org ID in post request.

You org ID would be:- 

https://mc.adobe.io/ABC/campaign/profileAndServices/service/

Also make sure you got the right headers of the authorization and x-api-key etc. 

Regards

Abhishek

[jezwn]

Thank you. 
However the ACS URL I use to access campaign is https://acsXXXus.campaign-sandbox.adobe.com/

[SatheeskannaK]

@jezwn, If you have to interact with ACS through API will have to use Adobe I/O. Take a look at this documentation page,

https://experienceleague.adobe.com/docs/campaign-standard/using/working-with-apis/troubleshooting.ht...

[jezwn · Accepted solution]

Thank you @SatheeskannaK I have been using Adobe I/O for the API interaction. After some exploration, I managed to uncover the root of the issue. Specifically, when dealing with sandbox instances, it's important to utilize the complete URL, such as acsXXXus.campaign-sandbox.adobe.com, as the organization ID. The issue is now resolved.

[jezwn]

However on a different note I'm facing some delivery issue with my transactional email. 
Below is a screenshot of the overall email delivery associated with my Real Time event.

But on checking the sending logs, below is what I see and I've not received any emails in my inbox as well.

 

[SatheeskannaK]

@jezwn, the status will change from Pending to Sent after a few mins. Did you check the junk folder? What's the current status now?

Going forward, if you could open a separate thread for different issues would be great.

[jezwn]

@SatheeskannaK Surely, will open a separate thread. Till now, the status remains 'pending'. I have taken the initiative to review my junk/spam folder, yet no deliveries have surfaced. Furthermore, I conducted an experiment by generating a new event and encountered the identical outcome. Could you kindly guide me through the steps to troubleshoot this situation?

[jezwn]

Closing this thread here. I've initiated a new thread at https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/delivery-status-pending-for...

Thank you @SatheeskannaK