Delivery status 'pending' for transactional emails in ACS | Community
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jezwn
jezwn
Level 5
August 7, 2023
Solved

Delivery status 'pending' for transactional emails in ACS

  • August 7, 2023
  • 1 reply
  • 2695 views

I'm facing some delivery issue with my transactional email. 
Below is a screenshot of the overall email delivery associated with my Real Time event.


But on checking the sending logs, below is what I see and I've not received any emails in my inbox as well.



It's been like 5 hours now. And the status still remains 'pending'. I have taken the initiative to review my junk/spam folder, yet no deliveries have surfaced. Furthermore, I conducted an experiment by generating a new event and encountered the identical outcome. Any guidance to troubleshoot this situation would be appreciated.
Thank you!

CC: @satheeskannak 

 

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Best answer by SatheeskannaK

It's still the same.

 


Hmm. Last one thing can you check the technical workflow and make sure it's running? If everything looks good and you haven't received the email, open a ticket with Adobe support.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
August 7, 2023

@jezwn, Did you try testing the transactional message with the test profile? 

Thanks, Sathees
jezwn
jezwnAuthor
Level 5
August 7, 2023

I just tried. And it's the same.

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
August 7, 2023

I'm sure there should be a status update on the two emails mentioned. Do you see a preview on the mirror page for each of these emails? Anything in the logs.

Thanks, Sathees
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