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nms:webTrackingLog aren't generated

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kamiliat5473400

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kamiliat5473400

kamiliat5473400

09-01-2018

Hi,

I have added a transactionnal web tracking tag in  a web page (wich I've generated via adobe campaign). I aim to retrieve parametrs from my web page. So I've created a campaign where I put the link of the page I want to track. The web  tracking tag included  in the page is written this way :

<script>
document.write("<img height='0' width='0' alt='' src='https://myServerURL/r/"
+  Math.random().toString() + "?tagid=testTracking'/>");

</script>
<noscript><img height='0' width='0' alt='' src='https://myServerURL/r/?tagid=testTracking&amount="+getURLparam("amount")+"&article="+getURLparam("quantity");'/>
</noscript>

I'm getting logs in the table nms:trackingLogRcp but I don't have any logs in the table nms:webTrackingLog.

How can I get logs in this table?

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florentlb

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florentlb

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florentlb

11-01-2018

Hi,

By any chance, is the Leads package installed on your instance? If this is the case, you should look at nms:incomingLead instead of nms:webTrackingLog

See more details in the documentation here: Web tracking mode (All the pages on the left also refer to Web Tracking, in case you need it).

Florent

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kamiliat5473400

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kamiliat5473400

kamiliat5473400

11-01-2018

Hi Florent,

Thanks for you reply.

I don't have the lead package installed in my instance.

This is my logs via nms:trackingLogRcp

1392652_pastedImage_0.png

I stil don't have logs in nms:webTrackingLog. So I can't access  the  parametrs pushed by the web page.

Is there any other way to retreive them?

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florentlb

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florentlb

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florentlb

25-01-2018

Hi,

Tracking a Web page/ webapp is different from tracking a delivery.

Here are some more information to implement tracking on a web application created with Campaign: Tracking access to the microsite

Florent

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kamiliat5473400

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kamiliat5473400

kamiliat5473400

29-01-2018

Hi Florent,

Thank you for the link. I have implemented this method in  a web site created by Campaign and it's working.

What about sites  that aren't created  by Adobe  Campaign ?

My client wants to use it in a site that isn't created by Adobe Campaign. using this method it's not working. Is there an other process to do achieve web tracking in an external site?

Kamilia

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florentlb

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florentlb

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florentlb

30-01-2018

Hi Kamilla,

Web tracking is designed for websites that are created with Campaign.

For Campaign to get tacking data from an external Website, I assume you'd have to integrate with an analytics tool. For example, the Web analytics connectors described here: Web Analytics connectors

Florent

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Amit_Kumar

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Amit_Kumar

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Amit_Kumar
MVP

31-01-2018

Hi Kamilla,

Can you share an URL where you have inserted the tags?

It seems you have not selected the web tracking mode correctly, can you share the screenshot for you web tracking mode screens?

Moreover, have you gone through below URLs :

https://marketingcloudblog.com/adobe-campaign-web-tracking-better-leads/

https://docs.campaign.adobe.com/doc/AC/en/CFG_Setting_up_web_tracking_Inserting_tags_in_your_site.ht...

Regards,

Amit

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kamiliat5473400

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kamiliat5473400

kamiliat5473400

31-01-2018

Hi Amit,

Thank you so much  for your reply.

Here is a screen shoot of the web tracking mode configured in the platform (tracking web session)

1407716_pastedImage_1.png

unfortunatly, I can't share with you the URL where the web tracking tag is inserted but I'm getting these message errors on the web logs of the mid sourcing side:

(Impossible to retreive tracking informations from the identified delivery in the URL '...')

(Parameter c is missing or invalid : Impossible to generate mirror page)

1407717_pastedImage_2.png

The tests I've done  shows that the session cookie is installed on the browser but the redirection server doesn't collect any web tracking logs from my external web page.

What is missing?

Regards,

Kamilia

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Amit_Kumar

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Amit_Kumar

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Amit_Kumar
MVP

01-02-2018

Hi Kamilia,

use this

<script>

var urlTrackingData = "https://myServerURL/r/" + Math.random().toString() + "?tagid=testTracking&amount="

                      +getURLparam("amount")+"&article="+getURLparam("quantity");

document.write("<img height='0' width='0' src='"+urlTrackingData+"'/>");


</script>
<noscript>

<img height='0' width='0' alt='' src='https://myServerURL/r/?tagid=testTracking'/>
</noscript>

instead of

script>
document.write("<img height='0' width='0' alt='' src='https://myServerURL/r/"
+  Math.random().toString() + "?tagid=testTracking'/>");

</script>
<noscript><img height='0' width='0' alt='' src='https://myServerURL/r/?tagid=testTracking&amount="+getURLparam("amount")+"&article="+getURLparam("quantity");'/>
</noscript>

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kamiliat5473400

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kamiliat5473400

kamiliat5473400

01-02-2018

Hi Amit,

Thank you. What about web tracking tag of type web placed in a web page that is not created with Adobe Campagin (screen shot).    Any logs are generated in the nms:trackingLogRcp . The same tag is working when placed on a web page created with Adobe campaign.

1408105_pastedImage_1.png

Web tracking works is working only on web page created in Adobe?

Regards,

Kamilia