Link in Email Content of Transactional Message cannot be modified

[LAR1985]

Hello Community,

We created a transactional email with an image with a link (type "external link) without problems, but now we try to modify it  to add a new url and the "Save" button is not enabled. Why can it be?

Thanks

[SatheeskannaK]

@LAR1985 I hope you're editing the parent delivery. It should work unless you're trying to personalize the URL with a domain name or URL extension.

[LAR1985]

Thanks for replying.

It is the parent delivery, it is created in Marketing Plans > Transactional Messages > Transactional Messages.

The original link is to typeform including variables collected from transactional event, it is similar to this:

https://company.typeform.com/to/XXXXX?var1=1&var2=(variablefromtransactionalevent)&var3=(variablefromtransactionalevent)  

And when we write anything else, for example, another link or modification of the original or delete i so that there is nothing, it does not allow deletion

Thanks

[SatheeskannaK]

Are you able to create a sample transactional message and try to test this out with an add/edit external link and see if it works?

[Sukrity_Wadhwa]

Hi @LAR1985,

Were you able to resolve this query with the given solution? Do let us know.

Thanks!