Landing page for unsubcribe is not currently available although is published

[LAR1985]

Hi Community

We have a landing page to unsubscribe (type denylist), but when our customer clicks it from a email it says "The landing page is not currently available".

The landing page is published and I do a test from the landing page and it works so I don't know the problem. We have seen that the url that the customer gets and the test is different, there are uuid in it:

https://t.prod1.email.entity.com/lp/landingpagelabel?pkey=XXXX 

https://t.prod1.email.entity.com/lp/landingpagelabel?_uuid=YYYY&pkey=XXXX  

Can you help us?

Thanks

[ramon_bisswanger]

The "page not available" is the error page defined for the landing page, isn't it?

Are you by any chance using oragnizational units in your instance?

[johnwwilcoxmba]

Make sure your link in the email is defined as a Landing Page.