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SOLVED

Issue in CRM Connector activity of Adobe Campaign v6

Senthil24
Level 4
Level 4

Hi,

I was working on the integration of Adobe Campaign v6 with MS Dynamics 365 online. I have successfully imported contacts from MS dynamics to campaign.

Now I want to export campaign data to MS dynamics, While I was configuring the 'CRM connector' activity for doing the same. I came across this issue.

Mapping is needed in this activity.

1243084_pastedImage_1.png Under the Adobe Campaign , there is an edit expression (highlighted part) icon . It is not working. When I click on it , nothing happens or no list of columns appear nor am I able to type anything there whereas Remote CRM columns are appearing.

Not sure as to why this is not enabled. Do I have to change/add something which might be causing this not to work as intended,

-Senthil

1 Accepted Solution
florentlb
Correct answer by
Level 10
Level 10

Hi Senthil,

Using Microsoft CRM, you need to identify the Unique local/remote key/modification date properties as in below example snapshot:

1247191_pastedImage_0.png

Hope this helps,

Florent

View solution in original post

0 Replies
florentlb
Level 10
Level 10

Hi Senthil,

Can you check that the targeting dimension defined in the workflow properties or in this specific activity does match nms:recipients or any other table you are actually using it for (in case you have custom profile table).

Let me know,

Florent

Senthil24
Level 4
Level 4

Hi Florent,

I checked the workflow properties , Targeting dimension is Recipients.1243640_pastedImage_0.png

I am using a Read List activity (it contains the recipients data that I want to export)  before CRM connector in my workflow.

1243647_pastedImage_1.png

Issue hasn't resolved yet.

could there be any other reason as to why I am unable to select any of the campaign based columns.

Regards

Senthil

florentlb
Level 10
Level 10

Hi Senthil,

This seems odd to me. Can you try to create the workflow from within a campaign (create a campaign and go to its workflow tab) and by using instead the "Dynamics CRM" (this one is located in the Actions tab of the activities) activity rather than the generic "CRM connector"?

Screen Shot 2017-07-05 at 13.20.35.png

Let me know,

Florent

Senthil24
Level 4
Level 4

Thanks for the suggestion Florent.

I created the workflow using Dynamics CRM activity. Now I am able to map the values, although I am facing few errors after running the workflow.

1243692_pastedImage_0.png

Error log

1243693_pastedImage_1.png

17/07/05 07:45:06processed: 0, inserted: 0, updated: 0, rejected: 0, deleted: 0, ignored: 0.
2017/07/05 07:45:06-53
2017/07/05 07:45:06A remote key must be defined on a remote field and a local field.

A local change date must be defined on a remote field an a local field.

A local key must be defined on a local fields.

A remote modification date must be defined on a local field.

2017/07/05 07:45:05Call Microsoft CRM - contact
2017/07/05 07:45:01CRM deployment type: ondemand

Could you please help me resolve this issue? I checked the docs. I could not find much of details regarding this activity. What is the property column meant for , in here?

Regards

Senthil

florentlb
Correct answer by
Level 10
Level 10

Hi Senthil,

Using Microsoft CRM, you need to identify the Unique local/remote key/modification date properties as in below example snapshot:

1247191_pastedImage_0.png

Hope this helps,

Florent

View solution in original post

krishr65170350
Level 1
Level 1

Hi,

I am using Dynamics 365 and try to integrate with Adobe campaign using adobe crm connector.

I am facing an error when configuring external accounts. Api registration in AAD is correct and Adobe was able to generate the table list and create a schema, but later days again it is requesting to configure the external accounts and stopped working. There was no change in configuration adobe, D365 or azure. Any pointers will be helpful

1311978_pastedImage_0.png

glvarrichio
Level 1
Level 1

Hi Florent,

I was searching and found your tips to Senthil.

I followed the same steps, first started with the Generic CRM tahat failed with the following error,

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Synchronize CRM ClientDev(Import from CRM)

INT-150012 The HTTP query returned a 'Internal Server Error' type error (500)

Error during remote search query. Query: '<query i:type="b:QueryExpression" xmlns:b="http://schemas.microsoft.com/xrm/2011/Contracts" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"> <b:ColumnSet> <b:AllColumns>false</b:AllColumns> <b:Columns xmlns:c="http://schemas.microsoft.com/2003/10/Serialization/Arrays"> <c:string>leadid</c:string> <c:string>firstname</c:string> </b:Columns>   </b:ColumnSet>   <b:EntityName>lead</b:EntityName> <b:PageInfo> <b:Count>100</b:Count><b:PageNumber>1</b:PageNumber> </b:PageInfo> </query>', cause: 'Unexpected exception from plug-in (Execute): Client.Tools.SearchPlugin.SearchPlugin: System.NullReferenceException: Object reference not set to an instance of an object.'.

SCR-160012 JavaScript: error while evaluating script 'crmConnectorDataMgt_call'.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Then I changed to Microsoft CRM and started getting the issue below:

1598343_pastedImage_0.png

And I tried to give a try and navgated at Dynamics, by opening a Contact or Leads I got this.

1598348_pastedImage_3.png

Any clue on what is happening? I believe it is something at Dynamics API

Thanks

ashishk10
Employee
Employee

I am having the same issue as you mentioned glvarrichio, if you figured it out please let me know. Or if Senthil24  you could provide the workaround for this issue, that would be great.