Home screen showing 'Error: IMS server credentials not specified'

[amandaq58435969]

I am able to log into Campaign using my local credentials and get to the Explorer, but when I click on the Home button to start a new campaign, I am greeted with an error saying "IMS server credentials not specified."  I had my colleague log into her instance of Campaign using my credentials and she did not have the same issue.  Any idea what I might have done on my local machine to get this error and how I can fix it?

Thanks!

[Adhiyan · Accepted solution]

Hello Amanda,

It looks to be a problem with either the console version or the local cache in your machine.

1>. Can you try clearing the local cache from File>Clear local cache

2>. Can you please compare your console version with your colleagues and update your client in the version does not match.

Regards,

Adhiyan