Hi I have an issue with one of my workflow, with the following error message

Avatar

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
Logdirect
Level 1

21-08-2017

issue with one of my workflow, with the 'Play' method:

Error 'PLAY' of the nms:delivery service

any dea ?

Thx

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Establish
Employee
Adhiyan
Employee

Likes

241 likes

Total Posts

343 posts

Correct reply

124 solutions
Top badges earned
Establish
Give Back 50
Give Back 25
Give Back 10
Give Back 5
View profile

Avatar
Establish
Employee
Adhiyan
Employee

Likes

241 likes

Total Posts

343 posts

Correct reply

124 solutions
Top badges earned
Establish
Give Back 50
Give Back 25
Give Back 10
Give Back 5
View profile
Adhiyan
Employee

22-08-2017

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

1283725_pastedImage_0.png

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

Answers (5)

Answers (5)

Avatar

Avatar
Springboard
Level 6
David__Garcia
Level 6

Likes

106 likes

Total Posts

192 posts

Correct reply

44 solutions
Top badges earned
Springboard
Establish
Validate 10
Coach
Contributor
View profile

Avatar
Springboard
Level 6
David__Garcia
Level 6

Likes

106 likes

Total Posts

192 posts

Correct reply

44 solutions
Top badges earned
Springboard
Establish
Validate 10
Coach
Contributor
View profile
David__Garcia
Level 6

22-08-2017

Would you be able to upgrade to a later build (i.e b8795)? this is probably a glitch/bug

Avatar

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
Logdirect
Level 1

22-08-2017

We will test your tips ASAP, thank you for your time and this advice

Avatar

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
Logdirect
Level 1

22-08-2017

Right, maybe it s time to upgrade our servers, thank you for your advice !  

Avatar

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
Logdirect
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
Logdirect
Level 1

22-08-2017

Thank you for your time and your question, the version is Adobe Campaign Version 6.1.1 (build 8705)and you will find hereafter the XML fomat of the error:

<?xml version='1.0'?>

<SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'>

<SOAP-ENV:Body><SOAP-ENV:Fault>

<faultcode>SOAP-ENV:Server</faultcode>

<faultstring xsi:type='xsd:string'>Erreur pendant l'exécution de la méthode 'Play' du service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body>

</SOAP-ENV:Envelope>image_uploaded_from_ios_720.jpg

Avatar

Avatar
Springboard
Level 6
David__Garcia
Level 6

Likes

106 likes

Total Posts

192 posts

Correct reply

44 solutions
Top badges earned
Springboard
Establish
Validate 10
Coach
Contributor
View profile

Avatar
Springboard
Level 6
David__Garcia
Level 6

Likes

106 likes

Total Posts

192 posts

Correct reply

44 solutions
Top badges earned
Springboard
Establish
Validate 10
Coach
Contributor
View profile
David__Garcia
Level 6

22-08-2017

Post a screenshot and journal details, what version are you running?