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SOLVED

Hard Bounce Testing - unexpected error type

andreRivas
Level 3
Level 3

After loading the database with two invalid email records hjghnh271@gmail.com and hjghnh272@gmail.com, we waiting for the Hard Bounce, but the status returned was Failed with Reason Unreachable (550-5.1.1 The email account that you tried to reach does not exist). Therefore, we believe that the expected behavior should be a Hard Bounce rather than this type of error. That's right?

Thanks!!

1 Accepted Solution
Vapsy
Correct answer by
Employee
Employee

Hi,

Please check in the delivery log bounce qualification section, what is the error type mentioned against this error.

Inside the delivery logs of delivery it will indeed appear as Failed. Substatus as Unreachable comes from delivery log qualification rules which is set by deliverability team.

Please check the rules and if it is not per your expectation, please reach out to support so that they can check with deliverability and get it rectified in the central repository.

Regards,
Vipul

View solution in original post

1 Reply
Vapsy
Correct answer by
Employee
Employee

Hi,

Please check in the delivery log bounce qualification section, what is the error type mentioned against this error.

Inside the delivery logs of delivery it will indeed appear as Failed. Substatus as Unreachable comes from delivery log qualification rules which is set by deliverability team.

Please check the rules and if it is not per your expectation, please reach out to support so that they can check with deliverability and get it rectified in the central repository.

Regards,
Vipul

View solution in original post