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SOLVED

Finished delivery alerting criteria

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Level 9

I have a finished delivery alerting dashboard set up with a criteria which is having delivery target minimum size = 50. The monitoring period is 24 hours.

 

With this setting, I should receive notifications for finsihed deliveries with a target equal to or greater than 50 correct?

 

I am getting notifications for finsihed deliveries which are lower than 50, can someone please let me know what could be missing or incorrect?

1 Accepted Solution

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Correct answer by
Level 9

@Sukrity_Wadhwa , I created an additional element  in the custom delivery resource for the finished delivery and used additional filters to exclude proofs and reporting DMs, it is working as expected.

 

5 Replies

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Employee

@mmbb110 

Are those finished deliveries having less than 50 processed/ successful messages or to deliver messages itself is less than 50?

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Level 9

adding screen grab of the alerting criteria.

DFD.JPG

lessthan50.JPG

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Level 9

@shelly-goel, spoke to soon. I am seeing some proofs getting picked up as well which are less than size 50.

IMG_20210107_195701.jpg

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Level 9

The DM's included were part of a workflow notification which had a recurring email tied to it, and the DM was generated from the recurring email which had a count of > than 50.

 

Thus, it was included in the notification alerting of finished deliveries with a minimum size of 50.

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Level 9

I was able to apply a filter to the custom resource for delivery for finished delivery alerting and exclude proofs and other reporting DM's from the finished delivery notifications.

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Administrator

hi @mmbb110,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!

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Level 9
@Sukrity_Wadhwa, what I am noticing is only the first notification sent includes the proofs DM, example, I have a monitoring period set for 24hr in the parameters, on 1/1/2021 at 12:00 am , I get a notification from my finished delivery alerting dashboard which includes proofs, the other notifications for that entire day do not include any proofs, then on 1/2/2021 at 12:00 am , the notification received contains proof and no proofs are included in the notifications received for the entire day, then on 1/3/2021 at 12:00 am , I get a notification which includes proofs. Can you please help me solve this issue?

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Administrator
Hi @mmbb110, I have escalated this further to get you more help. Thanks!

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Level 9
Sukrity_Wadhwa, just checking if this can be found.

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Level 9
@Sukrity_Wadhwa, I have found a solution, I will update it here soon.

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Level 9
@Sukrity_Wadhwa, I still need help from the community experts as after excluding proofs under the filter of my finished deliveries element in the custom delivery resource extension, I am still getting finished delivery notifications from my DAD which show proof DM's. please help me resolve this as I don't need proof DM's in those alerts/notifications.

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Correct answer by
Level 9

@Sukrity_Wadhwa , I created an additional element  in the custom delivery resource for the finished delivery and used additional filters to exclude proofs and reporting DMs, it is working as expected.

 

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