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SOLVED

Facebook

shivak41694392
Level 2
Level 2

Has anyone connected Adobe Campaign to Facebook . We have Adobe campaign installed on premise. I am looking for information on canvas URL

1 Accepted Solution
Amit_Kumar
Correct answer by
Community Advisor
Community Advisor

Hi Shiva,

Your understanding is right. To test this you need to have a public facing staging/test environment(Web server) which can be accessed publicly. Then you restrict everyone but facebook.

Regards,

Amit

View solution in original post

7 Replies
Vapsy
Employee
Employee

Hi Shiva,

Please have a look at the documentation link which should answer your query.

https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Publishing_on_Facebook.html

Regards,

Vipul

shivak41694392
Level 2
Level 2

Hi Vipul,

Thanks for your response..

I have gone through the URL, you have mentioned.

ACM is installed at our end and when I enter the application server path in Canvas URL.

Application is unable to connect to Facebook..

Regards 

Shiva 

Vapsy
Employee
Employee

Hi Shiva,

Can you please specify the exact error message and the canvas URL that you are currently using.

Screenshots will help.

Regards,

Vipul

shivak41694392
Level 2
Level 2

Hi Vipul, 

Attached is the screenshot , which shows Canvas URL and error...

Regards

Shiva

Vapsy
Employee
Employee

Hi Shiva,

The domain in your URL is not public facing and hence is not accessible over the internet.

Current domain is for intranet so that computers within your organisation can reach to it.

You will have to make it public-facing for connecting it to your app.

Regards,

Vipul

shivak41694392
Level 2
Level 2

Thanks Vipul, 

Can i say , we need a frontal server which hosts this public facing URL and use that in ACM ?

if this is the case will campaign post the message to facebook via this server?

Regards

Shiva 

Amit_Kumar
Correct answer by
Community Advisor
Community Advisor

Hi Shiva,

Your understanding is right. To test this you need to have a public facing staging/test environment(Web server) which can be accessed publicly. Then you restrict everyone but facebook.

Regards,

Amit

View solution in original post