Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

The 4th edition of the Campaign Community Lens newsletter is out now!

Emails failing seemingly due to personalisation issue


Level 1

I'm having a very frustrating time where I am building emails in standard and then having issues sending proofs.


I have links within the email that include personalisation (segment and campaign coding). When I send a first proof it works fine but if I make any changes whatsoever to the email (including adding more test profiles) it will no longer send any proofs and error out. The error says the segmentation step before does not exist. Adobe support said its a personalisation issue but that's all.


I have no idea how to fix this. Please help.


Topics help categorize Community content and increase your ability to discover relevant content.

1 Reply



Please share more details around the personalization done in the email and the workflow/ segmentation steps. The issue would indeed be related to personalization/ customization as I don't seem to face the same challenge.