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SOLVED

Delivery status 'pending' for transactional emails in ACS

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Level 6

I'm facing some delivery issue with my transactional email. 
Below is a screenshot of the overall email delivery associated with my Real Time event.

Screenshot 2023-08-07 at 2.39.59 PM.png
But on checking the sending logs, below is what I see and I've not received any emails in my inbox as well.

Screenshot 2023-08-07 at 2.42.08 PM.png

It's been like 5 hours now. And the status still remains 'pending'. I have taken the initiative to review my junk/spam folder, yet no deliveries have surfaced. Furthermore, I conducted an experiment by generating a new event and encountered the identical outcome. Any guidance to troubleshoot this situation would be appreciated.
Thank you!

CC: @SatheeskannaK 

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1 Accepted Solution

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Correct answer by
Community Advisor

Hmm. Last one thing can you check the technical workflow and make sure it's running? If everything looks good and you haven't received the email, open a ticket with Adobe support.

Thanks, Sathees

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7 Replies

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Community Advisor

@jezwn, Did you try testing the transactional message with the test profile? 

Thanks, Sathees

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Community Advisor

I'm sure there should be a status update on the two emails mentioned. Do you see a preview on the mirror page for each of these emails? Anything in the logs.

Thanks, Sathees

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Level 6

It still shows 'pending' for those two emails mentioned. Nothing suspicious in the log as well. Please find below the logs for the mentioned emails. And yes, I could see the preview on the mirror page as expected.

08/07/2023 2:00:38 AM
DEL-430015 Delivery finished (all messages have been sent).
08/07/2023 2:00:37 AM
Starting scheduled delivery...
08/07/2023 2:00:37 AM
Delivery started by user 'Message Center agent (mc)'...
08/07/2023 2:00:37 AM
Automatic approval of the delivery in progress...
08/07/2023 2:00:37 AM
Analysis successfully completed in 0s (1 message(s) waiting).
08/07/2023 2:00:37 AM
Loading typology rules (step: javascript/postMessage)...
08/07/2023 2:00:37 AM
Delivery logs created in 0.0s.
08/07/2023 2:00:37 AM
Workflow finished
08/07/2023 2:00:37 AM
1 record(s) selected for the query '' (step 'Collects necessary data for message personalization')
08/07/2023 2:00:37 AM
Executing query '' (step 'Collects necessary data for message personalization')
08/07/2023 2:00:37 AM
Applying 'Check URL labels' rule.
08/07/2023 2:00:37 AM
Applying 'Check URLs' rule.
08/07/2023 2:00:37 AM
Applying 'Check subject' rule.
08/07/2023 2:00:37 AM
Loading typology rules (step: javascript/preMessage)...
08/07/2023 2:00:37 AM
Applying 'Check proof size' rule.
08/07/2023 2:00:37 AM
Loading typology rules (step: javascript/postTarget)...
08/07/2023 2:00:37 AM
Substitution of 0 address(es) from the target with test addresses carried out in 0.0s.
08/07/2023 2:00:37 AM
Exclusion of addresses in quarantine : 0 recipients(s) excluded in 0.0s.
08/07/2023 2:00:37 AM
Exclusion of undefined addresses : 0 recipients(s) excluded in 0.0s.
08/07/2023 2:00:37 AM
Loading typology rules (step: volume)...
08/07/2023 2:00:37 AM
Loading typology rules (step: businessRanking)...
08/07/2023 2:00:37 AM
Loading typology rules (step: sql)...
08/07/2023 2:00:37 AM
1 recipient(s) match segmentation criteria (query performed in 0.0s).
08/07/2023 2:00:36 AM
Loading typology rules (step: javascript/preTarget)...
08/07/2023 2:00:36 AM
Adding new messages to the delivery...
08/07/2023 1:51:39 AM
DEL-430015 Delivery finished (all messages have been sent).
08/07/2023 1:51:37 AM
Starting scheduled delivery...
08/07/2023 1:51:37 AM
Delivery started by user 'Message Center agent (mc)'...
08/07/2023 1:51:37 AM
Automatic approval of the delivery in progress...
08/07/2023 1:51:37 AM
Analysis successfully completed in 0s (1 message(s) waiting).
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/postMessage)...
08/07/2023 1:51:37 AM
Delivery logs created in 0.0s.
08/07/2023 1:51:37 AM
Workflow finished
08/07/2023 1:51:37 AM
1 record(s) selected for the query '' (step 'Collects necessary data for message personalization')
08/07/2023 1:51:37 AM
Executing query '' (step 'Collects necessary data for message personalization')
08/07/2023 1:51:37 AM
Applying 'Check URL labels' rule.
08/07/2023 1:51:37 AM
Applying 'Check URLs' rule.
08/07/2023 1:51:37 AM
Applying 'Check subject' rule.
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/preMessage)...
08/07/2023 1:51:37 AM
Applying 'Check proof size' rule.
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/postTarget)...
08/07/2023 1:51:37 AM
Substitution of 0 address(es) from the target with test addresses carried out in 0.0s.
08/07/2023 1:51:37 AM
Exclusion of addresses in quarantine : 0 recipients(s) excluded in 0.0s.
08/07/2023 1:51:37 AM
Exclusion of undefined addresses : 0 recipients(s) excluded in 0.0s.
08/07/2023 1:51:37 AM
Loading typology rules (step: volume)...
08/07/2023 1:51:37 AM
Loading typology rules (step: businessRanking)...
08/07/2023 1:51:37 AM
Loading typology rules (step: sql)...
08/07/2023 1:51:37 AM
1 recipient(s) match segmentation criteria (query performed in 0.0s).
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/preTarget)...
08/07/2023 1:51:37 AM
Initializing delivery process...

  

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Community Advisor

@jezwn Can you post the latest status of the below screenshot?

SatheeskannaK_0-1691504873187.png

SatheeskannaK_1-1691504883601.png

 

Thanks, Sathees

Avatar

Correct answer by
Community Advisor

Hmm. Last one thing can you check the technical workflow and make sure it's running? If everything looks good and you haven't received the email, open a ticket with Adobe support.

Thanks, Sathees