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SOLVED

Control back to CRM(MSDynamics)

vikashg34827223
Level 2
Level 2

Hi,

We are planning to build a solution for our client where we develop an Integration between ACS and MsDynamics. The user in MsDynamics should be able to get into the ACS on click of a button and then send an email from ACS. After he has sent the email, the control should go back to CRM automatically. Below is the expected solution design. Need some insight on how the control can go back to CRM from ACS.

1 Accepted Solution
Jyoti_Y
Correct answer by
Community Advisor
Community Advisor

Hi,

Instead of letting them login to Adobe Campaign, you can use below approach:

1) Create a javascript which will be called as webservice call via SOAP.

2) Within your javascript, trigger your workflow which will sent out delivery to required customers.

3) You can also pass dynamic variables to your workflow.

Thanks.

View solution in original post

2 Replies
Jyoti_Y
Correct answer by
Community Advisor
Community Advisor

Hi,

Instead of letting them login to Adobe Campaign, you can use below approach:

1) Create a javascript which will be called as webservice call via SOAP.

2) Within your javascript, trigger your workflow which will sent out delivery to required customers.

3) You can also pass dynamic variables to your workflow.

Thanks.

View solution in original post

maximea16794576
Level 1
Level 1

Bonjour,

 

Vous pouvez mettre en place des messages transactionnels directement dans ACS. Il suffit d'envoyer la requête API (CRM dynamics > ACS) pour envoyer automatiquement l'email avec les informations au client. Il suffira d'un simple clic pour générer l'envoi de la campagne.