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Configuring Shared Audience for Triggers

tommy_8
Level 2
Level 2

hi everybody,

 

we already defined Adobe Expierence Cloud Triggers, however the audiences haven't been synced.

We want to stick to the Visitor ID service (not Declared ID). In Adobe Launch the data elements ECID and AdobeMarketingCloudVisitorID seem to be set-up correctly.

 

So the config of Shared Audience in ACS throws an error:

Tommy_DER_0-1624630729308.png

 

Tommy_DER_1-1624630800548.png

 

The config of the shared data source looks as follows (there is no other source listed)

Tommy_DER_2-1624630980776.png

 

What do I need to select as data source and which steps need to be performed before?

 

Thanks, Thomas

2 Replies
denisb91363072
Employee
Employee

Hi Tommy,

 

A reminder that Visitor ID date source in Campaign works on the Tracking Logs level to reconcile with Profile, meaning a profile you would have clicked on a link in the email

 

Also, did you make the request to be provisionned for Shared Audiences for your instances? Reason being that two S3 buckets are created as part of the shared audiences provisionning and you will be provided with the credentials to connect to these buckets via external account

denisb91363072_0-1625142978760.png

Finally and not least, it can take up to 72 hours for the shared audiences to be made available in Campaign,

Hope this helps,

Thanks a lot

Denis

 

tommy_8
Level 2
Level 2

hi Denis, thanks for pointing that out. We already performed the step of https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working....

This was already some weeks ago, not recently.

And we see both "External accounts" in our list.

Is there any other critical point, which can lead to our issue?

Thanks, Thomas