[ACS] How to ad a link in a Profile Event (Message Center) with a Profile Custom Field ?

[arouillard44]

Hello,

I have a question about add a link into a transactionnal profile event. I created a new field in an Profile Extension, it is a personalized Id (idCRM).

Now, I would like link my Event with a field from the API Call fired on this event and my custom id.

The problem is that when i'm trying to find my custom ID, I don't find it... And I don't have any custom fields I already created ?

Could you help me about this ?

Best Regards,

[Vipul_Raghav]

Hi,

It is not possible at the moment. We are working on providing this feature in a new release.

Please keep an eye on the product release notes

Regards,
Vipul

[arouillard44]

Hi Vipul, 

Thanks for that information...

What are you suggesting to permit me to link my client fired by API Call with Recipients in my ACS Database ?

We have an External id like I said (idCRM), it is the only field that permit us to make the difference between 2 profiles.

We can't do the link by email because it's possible for us to have 2 different recipient with the same email, but not for the same source...

Do I need to update an native field that we don't use ? like encrypted id maybe ? Is it not dangerous ?

Regards,

[Vipul_Raghav · Accepted solution]

Hi arouillard44 ,

I have got information from experts that you will be able to use fields from profile extension for linking after the product release in February 2018, if there are no furthe delays.

At the moment, I would suggest not to link your event with configuration if email is not the unique field to work with.

instead fire an API call to profilesAndServiceExt and then get all relevant profile details.

Use this data to then fire an API call to event and pass everything needed for personalization into CTX.

Sorry, its not elegant but given the circumstances, it appears to be the best solution.

Regards,
Vipul

[arouillard44]

Ok Vipul,

I agree, seems the better solution at this moment, waiting to be able to do that in the event configuration.

Thanks for your return,

Regards,